Thanks for your prompt reply. The store owner will be re-sending the item, so that should be fine, but here is the order number: Order ID: 1000012966988

I recently bought a no transfer product (a full avatar) for my partner, and it was delivered correctly to her (this was to a different grid from Kitely, not sure if that is relevant), but although she could rez and open the box she could not use it (opening the second box only produced another ident...