Hi Joe,

Please make sure to upload the TAR.GZ (which are sometimes labeled as TGZ) files you download from Linda Kellie's site and not try to extract the TAR files they contain.

You can upload an OAR file or a TGZ file to Kitely but uploading a TAR file won't work.

Welcome to Kitely Sara :-) You can set which viewer Kitely will use in the Settings page of your Kitely account: http://www.kitely.com/#!settings I recommend you use the latest OpenSim version of the Firestorm viewer (the SL-only version won't work on non-SL grids): http://wiki.phoenixviewer.com/dow...

I'm sure there are people who'll have the same questions and will be happy to find the threads you opened.

Hi Joe, I've just downloaded the tgz file from that page and used it to create a new Kitely world (without any problems). See for example http://www.kitely.com/virtual-world/Ilan-Tochner/Linda-Kellie-Tropical (I'll eventually delete that world from my account so, future reader, don't be surprised if...

Hi Joe, We've already created contingencies for such possible lockouts so people who are locked out will be able to contact us via the email that is connected to their Facebook or Twitter account and we'll switch their accounts from Facebook/Twitter login to the email/password method. In any case, e...

Which OAR files have you tired? Where did you get them?

Hi Joe,

Please make sure to upload OAR files or tar.gz files and not the ZIP files that are sometimes used to compress the OAR files (it's a common mistake).

Thank you Joe

It's a VERY long list

Hi Danko, I completely agree with your assessment and we actually attempted to remove the "Teleport failed" prefix to the message. Unfortunately, this proved to be harder than we had thought as the failure prefix is hardcoded into the viewer and is not part of the message we can configure server-sid...