Search found 5566 matches

by Ilan Tochner
Sun Jun 13, 2021 5:58 pm
Forum: Feedback and Suggestions
Topic: Join us today at the Kitely Community Meeting (June 13)
Replies: 0
Views: 61

Join us today at the Kitely Community Meeting (June 13)

Today's Kitely Community Meeting will be held at 1:00pm PDT in Kitely Welcome Center . (See timezone information here: http://www.greenwichmeantime.com/time-zone/usa/pacific-time/ .) The meeting will be a social gathering with an opportunity for newcomers to ask questions and old hands to exchange i...
by Ilan Tochner
Fri Jun 11, 2021 7:12 pm
Forum: Feedback and Suggestions
Topic: Thank You!!
Replies: 4
Views: 78

Re: Thank You!!

Thank you Karima, we're proud to have your creations on Kitely.
by Ilan Tochner
Fri Jun 11, 2021 12:40 am
Forum: Viewers Support
Topic: Firestorm trouble
Replies: 3
Views: 42

Re: Firestorm trouble

Great, please let us know if there is anything else you need.
by Ilan Tochner
Thu Jun 10, 2021 10:09 pm
Forum: Viewers Support
Topic: Firestorm trouble
Replies: 3
Views: 42

Re: Firestorm trouble

Hi Kimm,

Please enable Advanced > Show Developer Menu

Then make sure that both Developer > HTTP Textures and Developer > HTTP Inventory are enabled.

Finally, what is your Preferences > Network & Files > Connection > Maximum bandwidth set to?
by Ilan Tochner
Thu Jun 10, 2021 3:27 pm
Forum: Other Support
Topic: Stopping "Failed to Find Clothing" Message
Replies: 3
Views: 45

Re: Stopping "Failed to Find Clothing" Message

Hi Bryce,

Please try the following:

Go to your inventory find a working outfit folder, right click it and then select the Replace Current Outfit option.

Once that's done clear your viewer inventory cache then restart your viewer.
by Ilan Tochner
Wed Jun 09, 2021 2:07 pm
Forum: General Discussion
Topic: I am Having Issues Starting My World
Replies: 11
Views: 232

Re: I am Having Issues Starting My World

We rolled out a fix. The problem should now be resolved.

Please let us know if you encounter any additional problems.
by Ilan Tochner
Wed Jun 09, 2021 12:19 pm
Forum: General Discussion
Topic: I am Having Issues Starting My World
Replies: 11
Views: 232

Re: I am Having Issues Starting My World

Thank you Graham, We believe we found the source of the problem. It relates to the statistics service we use to generate the performance graphs that are displayed on world pages when the worlds are active. This problem causes timeouts which then result in the login and teleport issues people have re...
by Ilan Tochner
Wed Jun 09, 2021 11:50 am
Forum: General Discussion
Topic: I am Having Issues Starting My World
Replies: 11
Views: 232

Re: I am Having Issues Starting My World

We've restarted our entire system and will be tracking whether this has helped eliminate this issue. We'll also be adding additional alerts to our system so we'll become aware of such issues faster if they recur.
by Ilan Tochner
Wed Jun 09, 2021 11:47 am
Forum: Worlds Support
Topic: Trouble Accessing Sparrow Mountain
Replies: 2
Views: 53

Re: Trouble Accessing Sparrow Mountain

Hi Anne,

It's a new issue that we've just become aware of. Please see: viewtopic.php?p=30384