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by Ilan Tochner
Fri Apr 26, 2024 11:16 am
Forum: General Discussion
Topic: Redownloading my purchases
Replies: 9
Views: 7249

Re: Redownloading my purchases

Hi Marisa, Due to your grid shutting down, we can't redeliver the items to the grid to which they were originally delivered. This leaves you with options 2 or 3 from my original reply to your request from years ago. The most likely way to regain access to your purchases (or at least most of them) is...
by Ilan Tochner
Wed Apr 24, 2024 8:15 pm
Forum: Other Support
Topic: Avatar Sits Too Low
Replies: 9
Views: 167

Re: Avatar Sits Too Low

Have you tried wearing a different avatar? Please right click a complete outfit folder in your inventory and use the "Replace Current Outfit" option to wear it instead of everything you currently have on your avatar. Please do so with one of the free avatars from the Kitely Starter Avatars world: ht...
by Ilan Tochner
Wed Apr 24, 2024 7:39 pm
Forum: Other Support
Topic: Avatar Sits Too Low
Replies: 9
Views: 167

Re: Avatar Sits Too Low

Is this the same on all poseballs or just on specific ones? Does this happen in the sitting areas in the Kitely Welcome Center?
by Ilan Tochner
Wed Apr 24, 2024 7:02 pm
Forum: Other Support
Topic: Avatar Sits Too Low
Replies: 9
Views: 167

Re: Avatar Sits Too Low

Hi Fayre,

Is your avatar wearing an AO? If so, does taking it off fix the issue?
by Ilan Tochner
Mon Apr 22, 2024 10:58 pm
Forum: Worlds Support
Topic: Unable to rez coalesced object
Replies: 14
Views: 318

Re: Unable to rez coalesced object

Done, as per your request. Please let me know if you want me to restore an earlier daily backup.
by Ilan Tochner
Mon Apr 22, 2024 10:42 pm
Forum: Worlds Support
Topic: Unable to rez coalesced object
Replies: 14
Views: 318

Re: Unable to rez coalesced object

Sure, I can restore your 2x2 world from yesterday's backup. Would you like me to do so now?
by Ilan Tochner
Mon Apr 22, 2024 9:17 pm
Forum: Worlds Support
Topic: Unable to rez coalesced object
Replies: 14
Views: 318

Re: Unable to rez coalesced object

I suggest you delete the huge coalesced object from your inventory and select a smaller number of items to take into inventory then teleport to your new world and try rezzing that new coalesced object there.
by Ilan Tochner
Mon Apr 22, 2024 9:02 pm
Forum: Worlds Support
Topic: Unable to rez coalesced object
Replies: 14
Views: 318

Re: Unable to rez coalesced object

A coalesced object is a single XML that references other assets. It can be huge if you selected the entire 2x2 area at once. Have you tried selecting smaller areas and copy/pasting them?
by Ilan Tochner
Mon Apr 22, 2024 8:40 pm
Forum: Worlds Support
Topic: Unable to rez coalesced object
Replies: 14
Views: 318

Re: Unable to rez coalesced object

Hi Moonrize, Is your goal to replace the small world or to have two worlds? If it's to simply enlarge the small world then I suggest you use the resize world option to do so instead of trying to copy items from one world to the other. See: https://www.kitely.com/virtual-world-news/2015/05/02/resize-...
by Ilan Tochner
Sun Apr 21, 2024 2:33 pm
Forum: Feedback and Suggestions
Topic: Join us today at the Kitely Community Meeting (April 21)
Replies: 0
Views: 143

Join us today at the Kitely Community Meeting (April 21)

Today's Kitely Community Meeting will be held at 1:00pm PDT in Kitely Welcome Center . (See timezone information here: https://greenwichmeantime.com/time-zone/usa/pacific-time/ .) The meeting will be a social gathering with an opportunity for newcomers to ask questions and old hands to exchange info...