Search found 6 matches

by Dani Twine 2
Sun Mar 04, 2018 11:03 pm
Forum: Kitely Website Support
Topic: Getting started questions
Replies: 11
Views: 2056

Re: Getting started questions

omg....something happened, I made it!

Whooooohoooo

Thanks
by Dani Twine 2
Sun Mar 04, 2018 10:11 pm
Forum: Kitely Website Support
Topic: Getting started questions
Replies: 11
Views: 2056

Re: Getting started questions

Login failed. Could not authenticate your avatar. Please check your username and password. To change your password , click on "Change password" in the settings page: https://www.kitely.com/settings Just so you know, I've done exactly what it said today twice. I get the same error message when I try ...
by Dani Twine 2
Sun Mar 04, 2018 9:45 pm
Forum: Kitely Website Support
Topic: Getting started questions
Replies: 11
Views: 2056

Re: Getting started questions

I log onto the website using my email address...got it. Once I'm logged on it says "Dani Twine" is who's online...isn't that also my Avatar name? Isn't Dani Twine the user name I use to log into the Kitely grid? And if my user name is Dani Twine....do I use the same password that is used for my emai...
by Dani Twine 2
Sun Mar 04, 2018 5:17 pm
Forum: Kitely Website Support
Topic: Getting started questions
Replies: 11
Views: 2056

Re: Getting started questions

Well, Houston....we got a problem.

I'm using the Firestorm Viewer. I enter my Website log in name, my website password and select the Kitely grid.

Still getting the unable to authenticate avatar message.
Is there a youtube thing I can watch or something? This is very frustrating.
by Dani Twine 2
Sun Mar 04, 2018 4:59 pm
Forum: Kitely Website Support
Topic: Getting started questions
Replies: 11
Views: 2056

Re: Getting started questions

I am unsure what you mean by "grid password"....wouldn't that be the same password I use to log in to the website?
Also, when I initially log in...should I log into a specific "newbie" area to get my avatar and the like?

Thanks for your help, btw.
by Dani Twine 2
Sun Mar 04, 2018 4:45 pm
Forum: Kitely Website Support
Topic: Getting started questions
Replies: 11
Views: 2056

Getting started questions

I have a Kitely account, have created my own world. Downloaded the Firestorm viewer.

Now if only I could get logged in.

I opened my Kitely account years ago to make purchases....so I have no idea the user name is that was assigned to me.

How do I get logged into my World?

Help?!