Thank very much for your help you Ilan.
It works now. I think the reason why it did not work was that I did it in the wrong order.
After did what you said in your last post it worked:

..It's important you delete the avatar name before you delete the grid....
I took screenshots for our users to ...

Hi Ilan,
I did all what you wrote again now and it still gives me the same reply.

HI Ilan,
thank you for your fast response. After i deleted the old grid information and added the new one, I get this (see pic)

You mentioned that we have to to confirm your TOS again. I did not see where I could do that.

Hello,
I am one of the admins of Virtual Learning Village.
Can you please reset the grid details for Virtual Learning Village ( http://virtuallearningvillage.org:8002 ) ?
We can not purchase from Kitely anymore. Also we can not HG Teleport from Virtual Learning Village to Kitely anymore.
The Kitely ...