Search found 11 matches

by Donna Yager
Wed Mar 27, 2019 5:23 pm
Forum: Viewers Support
Topic: Loading World Issue
Replies: 40
Views: 1925

Re: Loading World Issue

No this is a personal computer. I had no issues up until about 2 weeks ago when the connection was getting intermittent and now just not at all. Same computer, nothing different that I have installed nor updated, nor changed.
by Donna Yager
Wed Mar 27, 2019 1:47 pm
Forum: Viewers Support
Topic: Loading World Issue
Replies: 40
Views: 1925

Re: Loading World Issue

I logged into Singularity viewer and attempted to go to the Kitely Welcome Center and the same thing is happening. The screen is stuck at the 'loading world' page (5 minutes now), yet I hear the water, birds, etc. through my speakers. At this point, should we try to just shut this account down and c...
by Donna Yager
Wed Mar 27, 2019 1:08 am
Forum: Viewers Support
Topic: Loading World Issue
Replies: 40
Views: 1925

Re: Loading World Issue

It connects to the audio but the visual is still stuck.
by Donna Yager
Wed Mar 27, 2019 12:51 am
Forum: Viewers Support
Topic: Loading World Issue
Replies: 40
Views: 1925

Re: Loading World Issue

Thank you for your reply. I was connecting, as I found out, through the 2.4 Ghz router option, and purchased a tp-link usb dual band adapter so I could link to the 5Ghz band thinking that would help. Nothing. I have not switched ISP providers. I ensured today that all ports as mentioned in your guid...
by Donna Yager
Tue Mar 26, 2019 9:10 pm
Forum: Viewers Support
Topic: Loading World Issue
Replies: 40
Views: 1925

Re: Loading World Issue

Wondering what next steps are to rectify this. I have boosted my wifi to the 5G, I am within 10 feet of the router, uninstalled and reinstalled the viewer. I have not been able to login to the Welcome Center, my world, or any other world. It sits on the loading screen and never moves. I have Google ...
by Donna Yager
Mon Mar 25, 2019 11:00 pm
Forum: Viewers Support
Topic: Loading World Issue
Replies: 40
Views: 1925

Re: Loading World Issue

I loaded the most recent version. (5.1.7 from 2018) I was able to login a couple times to both my island and the Welcome Center but tried to change an outfit on my avatar and ended up with just a belt and shoes appearing. After multiple tries over a few days when I logged in it completely appeared. ...
by Donna Yager
Thu Mar 21, 2019 7:02 pm
Forum: Viewers Support
Topic: Loading World Issue
Replies: 40
Views: 1925

Re: Loading World Issue

Thank you, not sure where I ended up with that one but hope the new one fixes the issues!
by Donna Yager
Wed Mar 20, 2019 11:02 pm
Forum: Viewers Support
Topic: Loading World Issue
Replies: 40
Views: 1925

Re: Loading World Issue

Sorry, is this what you were looking for? Firestorm 5.0.7 (52912) Jun 13 2017 03:57:58 (Firestorm-Releasex64) with OpenSimulator support

I'm not sure what Singularity is?
by Donna Yager
Wed Mar 20, 2019 10:52 pm
Forum: Viewers Support
Topic: Loading World Issue
Replies: 40
Views: 1925

Re: Loading World Issue

12 GB ram Firestomex64
by Donna Yager
Wed Mar 20, 2019 2:58 pm
Forum: Viewers Support
Topic: Loading World Issue
Replies: 40
Views: 1925

Re: Loading World Issue

Yes, when I attempt to login to various locations it gets hung up. I have made it into the Welcome Center but when I try to teleport it will also just lock up on me. I then have to use the Task Manager to end the task and try to relogin.