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by Ilan Tochner
Tue Jul 14, 2020 10:49 pm
Forum: Using Kitely Market with Other Grids
Topic: Items bought on Kitely Market
Replies: 20
Views: 49

Re: Items bought on Kitely Market

Okay, please let me know once you are able to complete the grid verification process. There isn't much we can do until you do that other than suggest that you use the following option if your grid ends up shutting down again: https://www.kitely.com/virtual-world-news/2017/12/07/easily-deliver-produc...
by Ilan Tochner
Tue Jul 14, 2020 10:37 pm
Forum: Using Kitely Market with Other Grids
Topic: Items bought on Kitely Market
Replies: 20
Views: 49

Re: Items bought on Kitely Market

Your grid doesn't have the same configuration it did the last time we sent items to your avatar. If it doesn't enable sending IMs to its avatars from Kitely then we can't (re)deliver items to avatars belonging to your grid. May I ask what happened to your previous grid that caused you to lose all th...
by Ilan Tochner
Tue Jul 14, 2020 9:49 pm
Forum: Using Kitely Market with Other Grids
Topic: Items bought on Kitely Market
Replies: 20
Views: 49

Re: Items bought on Kitely Market

The IM is what we need you to test as that is the part that our system requires in order to verify that the delivery process works. Without the IMs arriving in your grid to the designated avatar we won't be able to deliver orders to that avatar. The error message you're getting during the verificati...
by Ilan Tochner
Tue Jul 14, 2020 9:29 pm
Forum: Using Kitely Market with Other Grids
Topic: Items bought on Kitely Market
Replies: 20
Views: 49

Re: Items bought on Kitely Market

Please do so now with an avatar from Kitely and see whether you're able to teleport with it into your grid. If you are then try IMing between your grid avatar and the Kitely one then teleport back into Kitely with the Kitely avatar and try sending an IM from it to your avatar again.
by Ilan Tochner
Tue Jul 14, 2020 9:17 pm
Forum: Using Kitely Market with Other Grids
Topic: Items bought on Kitely Market
Replies: 20
Views: 49

Re: Items bought on Kitely Market

Please try teleporting into your grid with an avatar that belongs to a different grid, such as Kitely or OSgrid. Were you able to do so?
by Ilan Tochner
Tue Jul 14, 2020 8:59 pm
Forum: Using Kitely Market with Other Grids
Topic: Items bought on Kitely Market
Replies: 20
Views: 49

Re: Items bought on Kitely Market

What avatar name are you entering?
by Ilan Tochner
Tue Jul 14, 2020 8:41 pm
Forum: Using Kitely Market with Other Grids
Topic: Items bought on Kitely Market
Replies: 20
Views: 49

Re: Items bought on Kitely Market

Please teleport with that avatar into Kitely then back into your grid and try again.
by Ilan Tochner
Tue Jul 14, 2020 8:07 pm
Forum: Using Kitely Market with Other Grids
Topic: Items bought on Kitely Market
Replies: 20
Views: 49

Re: Items bought on Kitely Market

Please wait ten minutes then reload the browser page, switch Deliver To to "My Kitely Avatar", switch it back to "Other Avatar", make sure there is no name entered for that avatar then click the Gird Manager link and add your grid URI to begin the grid verification process.
by Ilan Tochner
Tue Jul 14, 2020 7:45 pm
Forum: Using Kitely Market with Other Grids
Topic: Items bought on Kitely Market
Replies: 20
Views: 49

Re: Items bought on Kitely Market

Please clear the avatar name from the Deliver To section of the shopping cart then repeat the grid verification steps I listed earlier.
by Ilan Tochner
Tue Jul 14, 2020 6:49 pm
Forum: Using Kitely Market with Other Grids
Topic: Items bought on Kitely Market
Replies: 20
Views: 49

Re: Items bought on Kitely Market

Hi Nichole, In order for us to be able to redeliver the orders to your grid's updated grid URI we need you to first complete the grid verification process for this updated grid address. To do so, please go to your Kitely Market shopping cart and click the Grid Manger link, remove your old grid defin...