Search found 4558 matches

by Ilan Tochner
Sun Jun 30, 2019 9:39 am
Forum: Viewers Support
Topic: Loading World Issue
Replies: 40
Views: 2048

Re: Loading World Issue

Does the issue improve if you try to connect with the same computer via a different network outside work? For example by taking your computer to a starbucks?

How is your computer connected to your home network? Wirelessly (WiFi) or via a wired connection (Ethernet)?
by Ilan Tochner
Sun Jun 30, 2019 5:30 am
Forum: Viewers Support
Topic: Loading World Issue
Replies: 40
Views: 2048

Re: Loading World Issue

Hi Jaz, Is your computer running on a corporate / organization network? Those often have Firewalls installed at the network level. If that's the case, that too needs to have the Firewall ports configured as per: https://kitely.atlassian.net/wiki/spaces/doc/pages/4849666/How+to+Enter+Kitely+Virtual+W...
by Ilan Tochner
Thu Jun 27, 2019 1:08 pm
Forum: Other Support
Topic: Default Permissions
Replies: 8
Views: 271

Re: Default Permissions

Hi Natalie,

We'll investigate the issue to see what we can do to fix it on Kitely.
by Ilan Tochner
Wed Jun 26, 2019 6:02 pm
Forum: Kitely Market
Topic: Record Kitely Market sales as former InWorldz residents go shopping
Replies: 42
Views: 10690

Re: Record Kitely Market sales as former InWorldz residents go shopping

YVW Shirl. Updating our system with the new Metropolis Grid URI will help every Metropolis user that wishes to visit Kitely or buy from our marketplace.

Please let us know if there is anything else you need.
by Ilan Tochner
Wed Jun 26, 2019 4:55 pm
Forum: Kitely Market
Topic: Record Kitely Market sales as former InWorldz residents go shopping
Replies: 42
Views: 10690

Re: Record Kitely Market sales as former InWorldz residents go shopping

Please don't filter the results, just restart your viewer, log into Metropolis and look at the top of the aforementioned folders.
by Ilan Tochner
Wed Jun 26, 2019 4:44 pm
Forum: Kitely Market
Topic: Record Kitely Market sales as former InWorldz residents go shopping
Replies: 42
Views: 10690

Re: Record Kitely Market sales as former InWorldz residents go shopping

The order page now indicates the order has been delivered. Please teleport back to Metropolis and look for it in your My Suitcase > Objects and Objects folders. The delivery box should appear at the top of one of these folders.
by Ilan Tochner
Wed Jun 26, 2019 4:02 pm
Forum: Other Support
Topic: Partnering
Replies: 1
Views: 67

Re: Partnering

Hi Asteris,

To partner with someone in Kitely both you and that other person need to send your request to us via email, via forums PM (to me), or via an inworld IM (to me).
by Ilan Tochner
Wed Jun 26, 2019 3:59 pm
Forum: Kitely Market
Topic: Record Kitely Market sales as former InWorldz residents go shopping
Replies: 42
Views: 10690

Re: Record Kitely Market sales as former InWorldz residents go shopping

Please teleport with your Metropolis avatar into the Kitely Welcome Center (as explained in my previous replies) then click the Resend IM link on your order page: https://www.kitely.com/market/order/1000050560837 If you get an error message then please share a screenshot of your viewer window while ...
by Ilan Tochner
Wed Jun 26, 2019 11:37 am
Forum: Events and Activities
Topic: Sailing historical ships
Replies: 1
Views: 73

Re: Sailing historical ships

This is a link to this Kitely world's World Page: https://www.kitely.com/virtual-world/Tr ... ead/Tessin

Log into Kitely then click the big Enter World button on that page to teleport to this world.
by Ilan Tochner
Wed Jun 26, 2019 7:04 am
Forum: Kitely Market
Topic: Record Kitely Market sales as former InWorldz residents go shopping
Replies: 42
Views: 10690

Re: Record Kitely Market sales as former InWorldz residents go shopping

We've verified that Metropolis did indeed change their Grid URI. We've therefore updated our system and resent you the order. Please log into Metropolis with your Metropolis avatar and check whether you got an IM. If you did then please click the link it contains to complete the delivery process. If...