Search found 4658 matches

by Ilan Tochner
Wed Nov 06, 2019 10:34 pm
Forum: General Content Creation
Topic: Shininess and bumpiness not working
Replies: 9
Views: 373

Re: Shininess and bumpiness not working

There are many different versions of Firestorm. What is the exact version you're using and what operating system (and version) is your computer running?
by Ilan Tochner
Wed Nov 06, 2019 9:08 pm
Forum: General Content Creation
Topic: Shininess and bumpiness not working
Replies: 9
Views: 373

Re: Shininess and bumpiness not working

Hi Loni,

Please download and use the Firestorm version we provide here: https://kitely.atlassian.net/wiki/space ... ual+Worlds

Then make sure your viewer graphics settings are set high enough to support the features you're interesting in using.
by Ilan Tochner
Tue Nov 05, 2019 8:41 pm
Forum: Using Kitely Market with Other Grids
Topic: order sent to wrong grid
Replies: 4
Views: 320

Re: order sent to wrong grid

Hi Steve,

Please log into that account then click the Resend IM link in your product order page: https://www.kitely.com/market/order/1000052402519.
by Ilan Tochner
Tue Nov 05, 2019 7:15 pm
Forum: Other Support
Topic: Teleport issues to Great Canadian Grid (GCG)
Replies: 19
Views: 767

Re: Teleport issues to Great Canadian Grid (GCG)

Hi Mathilda,

Roddie and I tested teleportation to various GCG regions using a Kitely avatar. We could easily teleport to other regions in GCG, including one on the same server that is hosting your GCG region. But we too encountered problems teleporting to your GCG region. Roddie is investigating why.
by Ilan Tochner
Tue Nov 05, 2019 3:26 pm
Forum: Using Kitely Market with Other Grids
Topic: order sent to wrong grid
Replies: 4
Views: 320

Re: order sent to wrong grid

Hi Steve, We've redelivered the order to Grey Mane @ The Verse as per your request. Please log into that account and click the link in the IM our system sent it to complete the delivery process. Please note that the Deliver To settings are saved on our servers so switching browsers or deleting brows...
by Ilan Tochner
Mon Nov 04, 2019 9:09 pm
Forum: Feedback and Suggestions
Topic: Respecting Intellectual Property
Replies: 0
Views: 2010

Respecting Intellectual Property

Kitely is very respective of the rights of Intellectual Property owners and we require that you be as well. This means not uploading, using or selling content which you know hasn't been legally licensed for that purpose. There is no lack of unlicensed content on the internet. Some of it has been cop...
by Ilan Tochner
Sun Nov 03, 2019 11:26 pm
Forum: Other Support
Topic: Teleport issues to Great Canadian Grid (GCG)
Replies: 19
Views: 767

Re: Teleport issues to Great Canadian Grid (GCG)

Please note that once you've tried teleporting to a region via the world map the search field is modified (by the viewer) to include a destination in HTTP format and that format can't have spaces inside it. I've tried teleporting to your region on GCG and it seems that the result is an invalid HTTP-...
by Ilan Tochner
Sun Nov 03, 2019 7:56 pm
Forum: Other Support
Topic: Teleport issues to Great Canadian Grid (GCG)
Replies: 19
Views: 767

Re: Teleport issues to Great Canadian Grid (GCG)

You're unable to teleport to the GCG Welcome region from the Kitely Welcome Center?
by Ilan Tochner
Sun Nov 03, 2019 6:35 pm
Forum: Other Support
Topic: Teleport issues to Great Canadian Grid (GCG)
Replies: 19
Views: 767

Re: Teleport issues to Great Canadian Grid (GCG)

Please try searching for the GCG welcome region. Can you find that in the world map?
by Ilan Tochner
Sun Nov 03, 2019 5:38 pm
Forum: Other Support
Topic: Teleport issues to Great Canadian Grid (GCG)
Replies: 19
Views: 767

Re: Teleport issues to Great Canadian Grid (GCG)

Please log into the Kitely Welcome Center (using the link on our viewer login page) then open Viewer > Preferences > Network & Files > Directories and press both the "Clear Cache" button and the "Clear Inventory Cache" button; then restart your viewer, log back into Kitely then try to use the map to...