Search found 5020 matches

by Ilan Tochner
Sat Jul 11, 2020 9:59 am
Forum: General Discussion
Topic: Performance problem
Replies: 1
Views: 29

Re: Performance problem

Hi Alan,

Please clear both your viewer cache and viewer inventory cache then restart your viewer and log into the Kitely Welcome Center by clicking it's name in the viewer login page then pressing the Login button. Does that world load for you?
by Ilan Tochner
Fri Jul 10, 2020 8:55 pm
Forum: Account, Payments and Subscriptions Support
Topic: Two avatars now
Replies: 6
Views: 4738

Re: Two avatars now

Hi Raven, You are currently logged into the Kitely grid with your old Kitely account and logged into the Kitely website with your new Kitely account. Would you like us to delete your new Kitely account then change your old Kitely account's email address to the one you used to create your new Kitely ...
by Ilan Tochner
Fri Jul 10, 2020 3:57 pm
Forum: General Content Creation
Topic: Experiencing occasional region instability
Replies: 10
Views: 169

Re: Experiencing occasional region instability

Hi Chris,

If you restart your viewer, are you able to enter the Kitely Welcome Center directly from the viewer login page?
by Ilan Tochner
Fri Jul 10, 2020 8:58 am
Forum: Feedback and Suggestions
Topic: We've updated Kitely to OpenSim 0.9.1.1
Replies: 126
Views: 49072

Re: We've updated Kitely to OpenSim 0.9.1.1

We rolled out another update today that improves Kitely worlds' performance in order to support large events with many avatars.



Learn more here: https://www.kitely.com/virtual-world-ne ... ge-events/
by Ilan Tochner
Thu Jul 09, 2020 4:06 pm
Forum: General Content Creation
Topic: Experiencing occasional region instability
Replies: 10
Views: 169

Re: Experiencing occasional region instability

Hi Ramesh, Firestorm 6.3.9 is the latest Firestrom release, there is a new beta version that hasn't been officially released yet but that Firestorm beta testers have access to. Please check if that version solves these issues. If it doesn't then it may be worth notifying the Firestorm developers abo...
by Ilan Tochner
Thu Jul 09, 2020 3:06 pm
Forum: General Content Creation
Topic: Experiencing occasional region instability
Replies: 10
Views: 169

Re: Experiencing occasional region instability

Hi John,

Please check if the latest Firestorm beta version still has this issue.
by Ilan Tochner
Thu Jul 09, 2020 1:17 pm
Forum: Feedback and Suggestions
Topic: Upgrading Kitely’s Database Infrastructure to support large events
Replies: 6
Views: 1553

Re: Upgrading Kitely’s Database Infrastructure to support large events

We rolled out another update today that improves Kitely worlds' performance in order to support large events with many avatars.



Learn more here: https://www.kitely.com/virtual-world-ne ... ge-events/
by Ilan Tochner
Thu Jul 09, 2020 9:45 am
Forum: General Content Creation
Topic: Experiencing occasional region instability
Replies: 10
Views: 169

Re: Experiencing occasional region instability

Hi Ramesh,

What viewer and version are you experiencing this issue with? Have you tried it with other viewer versions?
by Ilan Tochner
Wed Jul 08, 2020 6:53 pm
Forum: Feedback and Suggestions
Topic: Kitely will be down for a 1 hour upgrade cycle on July 9
Replies: 0
Views: 92

Kitely will be down for a 1 hour upgrade cycle on July 9

Kitely will be down for maintenance on July 9 at 12:01 AM PDT (midnight). Estimated downtime is 1 hour.

(See timezone information here: http://www.greenwichmeantime.com/time-z ... ific-time/)
by Ilan Tochner
Mon Jul 06, 2020 11:50 am
Forum: Feedback and Suggestions
Topic: Automatic Notification System
Replies: 6
Views: 79

Re: Automatic Notification System

The way I would set it up Kayaker would be to have an automatic mail forwarding rule in your email account to forward a copy of emails arriving from Kitely with the appropriate subject line to some gmail address you create for this purpose. You can then have whatever third-party service you use acce...