Search found 4935 matches

by Ilan Tochner
Sat May 16, 2020 2:27 pm
Forum: Viewers Support
Topic: Message from myself on Login
Replies: 3
Views: 82

Re: Message from myself on Login

Hi Daire,

Are you wearing any HUD or other scripted item that may be trying to send IMs?
by Ilan Tochner
Fri May 15, 2020 7:19 pm
Forum: Kitely Website Support
Topic: How is traffic measured for Kitely "Explore Worlds" catalog?
Replies: 4
Views: 93

Re: How is traffic measured for Kitely "Explore Worlds" catalog?

Hi Frank,

The number of active users (not parked) in a world is also an important factor in its Explore Worlds ranking. In other words, worlds that are actively used are more likely to be displayed in the first search results page.
by Ilan Tochner
Wed May 13, 2020 7:13 pm
Forum: Kitely Market
Topic: Prim-drawing textures causing errors
Replies: 2
Views: 90

Re: Prim-drawing textures causing errors

Hi John, Kitely Market is reporting errors because the assets really don't exist in the product. In other words, it's doing what it's supposed to be doing. My suggestion is to take this error checking behavior in consideration when building your items, starting from the innermost components. Alterna...
by Ilan Tochner
Tue May 12, 2020 2:30 pm
Forum: Feedback and Suggestions
Topic: Kitely will be down for a 3 hour upgrade cycle on May 13
Replies: 2
Views: 172

Kitely will be down for a 3 hour upgrade cycle on May 13

Kitely will be down for maintenance on May 13 at 12:01 AM PDT (midnight). Estimated downtime is 3 hours.

(See timezone information here: http://www.greenwichmeantime.com/time-z ... ific-time/)
by Ilan Tochner
Mon May 11, 2020 9:02 pm
Forum: Worlds Support
Topic: Water Regions
Replies: 5
Views: 140

Re: Water Regions

Hi Michael, Yes you can do that while keeping your existing build. First, go to your My Worlds page and click the Manage link to open the world's Manage World dialog. Inside that dialog switch your world type to Advanced World. This will send you to PayPal to upgrade your subscription (payment will ...
by Ilan Tochner
Sun May 10, 2020 3:25 pm
Forum: Feedback and Suggestions
Topic: Join us today at the Kitely Community Meeting (May 10)
Replies: 0
Views: 344

Join us today at the Kitely Community Meeting (May 10)

Today's Kitely Community Meeting will be held at 1:00pm PDT in Kitely Welcome Center . (See timezone information here: http://www.greenwichmeantime.com/time-zone/usa/pacific-time/ .) The meeting will be a social gathering with an opportunity for newcomers to ask questions and old hands to exchange i...
by Ilan Tochner
Fri May 08, 2020 6:04 pm
Forum: Kitely Market
Topic: What to do about an undelivered product purchased on Market?
Replies: 4
Views: 103

Re: What to do about an undelivered product purchased on Market?

Hi Frank,

The best option is to refresh the browser page and see what information and options it gives you. If it displays an error and doesn't provide you with an option to retry the delivery then an email will already have been sent to us to inform us of the problem.
by Ilan Tochner
Fri May 08, 2020 11:33 am
Forum: Kitely Market
Topic: What to do about an undelivered product purchased on Market?
Replies: 4
Views: 103

Re: What to do about an undelivered product purchased on Market?

Hi Frank,

The order page shows delivery has been completed: https://www.kitely.com/market/order/1000054916548

Can you find it in your inventory now?