Search found 5021 matches

by Ilan Tochner
Sat Jun 27, 2020 12:44 pm
Forum: Viewers Support
Topic: SLURLs and HOPs
Replies: 16
Views: 1758

Re: SLURLs and HOPs

What viewer version are you using?
by Ilan Tochner
Fri Jun 26, 2020 9:53 pm
Forum: Viewers Support
Topic: SLURLs and HOPs
Replies: 16
Views: 1758

Re: SLURLs and HOPs

Hi Shandon,

Where did you type in the hop://grid.kitely.com:8002/SEANCHAI/142/129/29 address that got you sent to hop://grid.kitely.com:8002/EXPLORESeanchai/128/128/22 instead ? Was it in the world map? In the viewer address bar? In an LM?
by Ilan Tochner
Fri Jun 26, 2020 8:35 am
Forum: Viewers Support
Topic: Firestorm problem
Replies: 29
Views: 831

Re: Firestorm problem

Thank you Shandon, that looks like a very simple mesh, which means this Firestorm problem is worse than we realized.

Whenever this crash happens please use the Firestorm bug reporting window that opens to submit information about it so that the viewer developers will prioritize fixing it.
by Ilan Tochner
Thu Jun 25, 2020 12:05 pm
Forum: Viewers Support
Topic: Firestorm problem
Replies: 29
Views: 831

Re: Firestorm problem

Please check if your motherboard includes an Intel graphics chipset (e.g. "Intel HD 630"). If it does then the problem you're encountering is due to that chipset's graphics driver causing issues with 64bit versions of SL/OpenSim viewers. You can read more about this here: https://community.secondlif...
by Ilan Tochner
Wed Jun 24, 2020 10:55 pm
Forum: Viewers Support
Topic: Firestorm problem
Replies: 29
Views: 831

Re: Firestorm problem

Please install the 32bit version of the viewer and see if you crash with it as well.
by Ilan Tochner
Wed Jun 24, 2020 10:03 pm
Forum: Viewers Support
Topic: Firestorm problem
Replies: 29
Views: 831

Re: Firestorm problem

Hi Sudane, Please press the Enter World button on this page: https://www.kitely.com/virtual-world/Ilan-Tochner/Kitely-Welcome-Center Then log into Kitely and immediately open Viewer > Preferences > Network & Files > Directories and press both the "Clear Cache" button and the "Clear Inventory Cache" ...
by Ilan Tochner
Tue Jun 23, 2020 11:15 am
Forum: General Discussion
Topic: Opensim world
Replies: 1
Views: 88

Re: Opensim world

Hi Sarah,

Buying from Kitely Market requires opening a free Kitely account which you can then use to order items for delivery to avatars that belong to other OpenSim grids. See: https://kitely.atlassian.net/wiki/space ... ther+Grids
by Ilan Tochner
Sun Jun 21, 2020 3:39 pm
Forum: Worlds Support
Topic: Trouble recently with media stopping / incomplete in some worlds?
Replies: 7
Views: 198

Re: Trouble recently with media stopping / incomplete in some worlds?

Hi Karima,

Please try clearing your viewer cache and viewer inventory cache, restart the viewer then check again.
by Ilan Tochner
Sun Jun 21, 2020 12:18 pm
Forum: Feedback and Suggestions
Topic: Join us today at the Kitely Community Meeting (June 21)
Replies: 0
Views: 782

Join us today at the Kitely Community Meeting (June 21)

Today's Kitely Community Meeting will be held at 1:00pm PDT in Kitely Welcome Center . (See timezone information here: http://www.greenwichmeantime.com/time-zone/usa/pacific-time/ .) The meeting will be a social gathering with an opportunity for newcomers to ask questions and old hands to exchange i...
by Ilan Tochner
Sun Jun 21, 2020 7:20 am
Forum: Worlds Support
Topic: Trouble recently with media stopping / incomplete in some worlds?
Replies: 7
Views: 198

Re: Trouble recently with media stopping / incomplete in some worlds?

Hi Dale, You're correct in stating that the sim just provides the viewer with the media URL and it's the viewer that streams it directly from that address. This means that you experience is very dependent on your own network connection quality and load at that time. A lot more people are using the i...