Search found 4656 matches

by Ilan Tochner
Sat Oct 19, 2019 11:55 pm
Forum: Viewers Support
Topic: Loading World Issue
Replies: 49
Views: 12054

Re: Loading World Issue

I saw you inworld a few times in the Kitely Welcome Center and you didn't reply to my IMs so I'm now thinking you have an outfit issue that is preventing your viewer from showing you you've successfully logged in. The way to fix it is to delete your current outfit. Would you like me to do so for you...
by Ilan Tochner
Sat Oct 19, 2019 11:04 pm
Forum: Viewers Support
Topic: Loading World Issue
Replies: 49
Views: 12054

Re: Loading World Issue

Hi Alice, Please follow my exact instructions: First uninstall the Firestorm version you have now and restart your computer. Next, download and install the Firestorm viewer we provide on this page: https://kitely.atlassian.net/wiki/spaces/doc/pages/4849666/How+to+Enter+Kitely+Virtual+Worlds Now open...
by Ilan Tochner
Sat Oct 19, 2019 6:01 pm
Forum: Viewers Support
Topic: Loading World Issue
Replies: 49
Views: 12054

Re: Loading World Issue

Hi Alice,

Please start Firestorm, click the Kitely Welcome Center link in the viewer login page then press the viewer's Login button.

Did that work for you?
by Ilan Tochner
Fri Oct 18, 2019 9:31 pm
Forum: Account, Payments and Subscriptions Support
Topic: Payouts 30/09/2019
Replies: 6
Views: 2497

Re: Payouts 30/09/2019

Hi Geoff, There is a $10 minimum for payouts to PayPal and your store's Cleared balance is currently lower than that amount. See https://kitely.atlassian.net/wiki/spaces/doc/pages/524393/Kitely+Market+Fees If you don't wish to wait to have at least $10 in Cleared funds to have them scheduled for the...
by Ilan Tochner
Sun Oct 13, 2019 4:30 pm
Forum: Feedback and Suggestions
Topic: Join us today at the Kitely Community Meeting (October 13)
Replies: 0
Views: 3354

Join us today at the Kitely Community Meeting (October 13)

Today's Kitely Community Meeting will be held at 1:00pm PDT in Kitely Welcome Center . (See timezone information here: http://wwp.greenwichmeantime.com/time-zone/usa/pacific-time/ .) Today's meeting will be a social gathering with an opportunity for newcomers to ask questions and old hands to exchan...
by Ilan Tochner
Tue Oct 08, 2019 8:47 pm
Forum: Other Support
Topic: uploading MESH
Replies: 8
Views: 1884

Re: uploading MESH

Hi Alexina,

I suggest you reduce your mesh's triangle count and create an even more optimized version of it for the collision (physics) mesh.
by Ilan Tochner
Sun Oct 06, 2019 2:50 pm
Forum: Feedback and Suggestions
Topic: Join us today at the Kitely Community Meeting (October 6)
Replies: 0
Views: 2891

Join us today at the Kitely Community Meeting (October 6)

Today's Kitely Community Meeting will be held at 1:00pm PDT in Kitely Welcome Center . (See timezone information here: http://wwp.greenwichmeantime.com/time-zone/usa/pacific-time/ .) Today's meeting will be a social gathering with an opportunity for newcomers to ask questions and old hands to exchan...
by Ilan Tochner
Tue Oct 01, 2019 10:32 am
Forum: Account, Payments and Subscriptions Support
Topic: Payouts 30/09/2019
Replies: 6
Views: 2497

Re: Payouts 30/09/2019

Great, please let us know if there is anything else you need.
by Ilan Tochner
Tue Oct 01, 2019 10:13 am
Forum: Account, Payments and Subscriptions Support
Topic: Payouts 30/09/2019
Replies: 6
Views: 2497

Re: Payouts 30/09/2019

Hi GullyRivers, You account's selected payment method has no impact on payouts. Payouts require manual overview before they can be sent so were delayed a few hours from their usual Monday/Tuesday time (depending on your timezone) due to the Rosh Hashana holiday. They have now been completed and you ...
by Ilan Tochner
Sun Sep 29, 2019 7:41 pm
Forum: Feedback and Suggestions
Topic: Join us today at the Kitely Community Meeting (September 29)
Replies: 0
Views: 2829

Join us today at the Kitely Community Meeting (September 29)

Today's Kitely Community Meeting will be held at 1:00pm PDT in Kitely Welcome Center . (See timezone information here: http://wwp.greenwichmeantime.com/time-zone/usa/pacific-time/ .) Today's meeting will be a social gathering with an opportunity for newcomers to ask questions and old hands to exchan...