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by Ilan Tochner
Sun Jun 21, 2020 7:20 am
Forum: Worlds Support
Topic: Trouble recently with media stopping / incomplete in some worlds?
Replies: 7
Views: 198

Re: Trouble recently with media stopping / incomplete in some worlds?

Hi Dale, You're correct in stating that the sim just provides the viewer with the media URL and it's the viewer that streams it directly from that address. This means that you experience is very dependent on your own network connection quality and load at that time. A lot more people are using the i...
by Ilan Tochner
Fri Jun 19, 2020 9:47 pm
Forum: Worlds Support
Topic: need advice on removinga premade build
Replies: 5
Views: 130

Re: need advice on removinga premade build

Are you trying to delete the world and create a new one or are you trying to delete the contents of the world?
by Ilan Tochner
Fri Jun 19, 2020 9:18 pm
Forum: Worlds Support
Topic: need advice on removinga premade build
Replies: 5
Views: 130

Re: need advice on removinga premade build

Hi Danny, To change a world to be a Stored World you need to open the world's Manage World dialog then click the change world type link and select the Stored World option. That said, how does changing your world to be a Stored World help you in clearing the contents of your world? Why not use Area S...
by Ilan Tochner
Thu Jun 18, 2020 12:24 am
Forum: Viewers Support
Topic: Firestorm problem
Replies: 29
Views: 834

Re: Firestorm problem

Is it a single mesh object, a linkset, or a coalesced object?
by Ilan Tochner
Mon Jun 15, 2020 10:37 pm
Forum: Viewers Support
Topic: Firestorm problem
Replies: 29
Views: 834

Re: Firestorm problem

Thank you for the report Shandon.

Does every mesh object cause this viewer crash or only complex ones?
by Ilan Tochner
Mon Jun 15, 2020 7:20 pm
Forum: General Discussion
Topic: "The parcel is restricted" even when logging into the Welcome Center
Replies: 15
Views: 430

Re: "The parcel is restricted" even when logging into the Welcome Center

For future reference, we checked and found the following: John complained that whenever he tries to login in Firestorm he gets the error message: "The parcel is restricted". He said that this happened even when he tried to login to Kitely Welcome Center. The parcel error was generated by the world ...
by Ilan Tochner
Sun Jun 14, 2020 3:07 pm
Forum: Feedback and Suggestions
Topic: Join us today at the Kitely Community Meeting (June 14)
Replies: 0
Views: 607

Join us today at the Kitely Community Meeting (June 14)

Today's Kitely Community Meeting will be held at 1:00pm PDT in Kitely Welcome Center . (See timezone information here: http://www.greenwichmeantime.com/time-zone/usa/pacific-time/ .) The meeting will be a social gathering with an opportunity for newcomers to ask questions and old hands to exchange i...
by Ilan Tochner
Thu Jun 11, 2020 9:33 am
Forum: Viewers Support
Topic: Firestorm problem
Replies: 29
Views: 834

Re: Firestorm problem

Okay, thank you.

We'll try to reproduce the problem with the box you send me and if we can then we'll alert the Firestorm developers about it.
by Ilan Tochner
Wed Jun 10, 2020 7:35 pm
Forum: Viewers Support
Topic: Firestorm problem
Replies: 29
Views: 834

Re: Firestorm problem

So you're only crashing when trying to rezz a complex object from your inventory using this version of Firestorm? And this is an object that you had no problem rezzing with the previous version of Firestorm? If so, can you please send me a copy (inworld) of one such complex object that is causing yo...
by Ilan Tochner
Wed Jun 10, 2020 10:07 am
Forum: Viewers Support
Topic: Firestorm problem
Replies: 29
Views: 834

Re: Firestorm problem

Hi Trouble,

Do you crash when entering any worlds without rezzing items from your inventory?