Search found 6259 matches

by Ilan Tochner
Wed Oct 09, 2013 10:38 am
Forum: Viewers Support
Topic: My cloud avatar will not go away!
Replies: 2
Views: 3031

Re: My cloud avatar will not go away!

Hi Steven,

Please try the suggestions listed here: http://metaverse4me.wordpress.com/2012/ ... -be-fixed/
by Ilan Tochner
Wed Oct 09, 2013 9:04 am
Forum: Worlds Support
Topic: larger world less prims?
Replies: 1
Views: 2504

Re: larger world less prims?

Hi Christelle,

You get 100,000 prims per world regardless of its size. Some viewers will not show you the correct quota. You can test this by creating more than 15,000 prims in each region and seeing they persist.
by Ilan Tochner
Tue Oct 08, 2013 4:59 pm
Forum: Viewers Support
Topic: Have followed the steps, but doesn't work
Replies: 5
Views: 5365

Re: Have followed the steps, but doesn't work

Hi Hilton,

You can also get the OpenSim-compatible version of Firestorm from here: http://www.kitely.com/file?type=viewer

Please make sure to install it in the default installation directory. For details see: http://www.kitely.com/startviewers
by Ilan Tochner
Tue Oct 08, 2013 12:01 am
Forum: Feedback and Suggestions
Topic: marketplace wish list/favorites
Replies: 4
Views: 3772

Re: marketplace wish list/favorites

Hi Sherrie, This was discussed in our last Mentors Group meeting :-) Our next site update will include support for public and private wish lists. We're also adding the ability to buy items as gifts so, for example, you could view someone's public wish list and buy them some of the things they'd love...
by Ilan Tochner
Mon Oct 07, 2013 10:35 pm
Forum: Using Opensim
Topic: hypergrid future, and how clothes/hair/attachments will work
Replies: 6
Views: 7562

Re: hypergrid future, and how clothes/hair/attachments will

Hi Sherrie, If you want something to appear when you travel to another grid via hypergrid then it will have to have Export permission or Copy+Transfer without any No-Export components. To be clear, items bought in Kitely Market are always either Export or No-Export. We only check the Copy+Transfer p...
by Ilan Tochner
Mon Oct 07, 2013 8:41 pm
Forum: Kitely Market
Topic: Variations tweaks
Replies: 3
Views: 3414

Re: Variations tweaks

Thank you for the suggestion Amiryu. The numbers you see on the left-side panel show you the number of products that will be displayed on the right-side panel if you click each of the displayed category/attribute values. A product that has 9 variations with the Color attribute value Red will still b...
by Ilan Tochner
Sun Oct 06, 2013 10:08 pm
Forum: Account, Payments and Subscriptions Support
Topic: Kitely Forums Info Change
Replies: 4
Views: 4064

Re: Kitely Forums Info Change

If you want to change the email address that is used for logging into your Kitely account then please email us the request from the email address we currently have on file and state the new email address you'd like us to use instead. See: http://www.kitely.com/contact
by Ilan Tochner
Sun Oct 06, 2013 8:31 pm
Forum: Account, Payments and Subscriptions Support
Topic: Kitely Forums Info Change
Replies: 4
Views: 4064

Re: Kitely Forums Info Change

Or did I not understand your request?
by Ilan Tochner
Sun Oct 06, 2013 8:29 pm
Forum: Account, Payments and Subscriptions Support
Topic: Kitely Forums Info Change
Replies: 4
Views: 4064

Re: Kitely Forums Info Change

Hi Serenity, The forums and the Kitely site share the same single-sign-on login system so when you are logged into the site you are also logged into the forum. You just posted a request with the Serentiy Sinclaire user, which means you can login into your Kitely account - which is all you need to lo...
by Ilan Tochner
Sun Oct 06, 2013 8:25 pm
Forum: Other Support
Topic: Avatar Issues
Replies: 6
Views: 6633

Re: Avatar Issues

Hi Serenity, Sitting works in Kitely (people do so in all the Kitely Mentor Group meetings) so the problem is likely to do with something specific to your avatar. First, please go the the Kitely Welcome Center and try sitting on the various sits that show a sit icon when you hover over them. Does th...