Hi Balthazar, You have two accounts, one using a @me.com address created on 2012-09-09 and another using a @mac.com address create on 2012-02-22. Both are connected to Facebook accounts but different ones. It seems you used both these options in the past. The avatar with "_2" also has a world set up...

Hi Graham, First, I'd like to clarify a few things: 1) Only Kitely Welcome Center and Transfer Station worlds are always-on worlds. All other worlds are on-demand regardless of how you pay for them. 2) When logging into an on-demand world that is offline you get transfered via a Transfer Station. Ea...

Great, thank you for taking the time to test the various scenarios.

Okay, good. So the problem is limited to objects that included materials prior to today's update?

You're welcome. For completeness, can you please test to see if items which never had any materials added to them work with materials now without first reuploading them into Kitely?

Okay, that explains it

There is no region named "Kitely-Welcome-Center" on the Kitely grid - the Kitely Welcome Center region is called "Kitely Welcome Center".

When you manually try to log into a non existent region you get redirected to our official welcome center.

Did you specify the region name in the viewer login area or did you let it start at last location?

Okay, good.

Please reupload your object into Kitely and see whether reapplying materials to this new version (that was added after we changed how materials are stored) does work.

In the beginning of 2014 we’ll be making several significant changes to our offering, in order to simplify using Kitely and to provide even more affordable options for having your own virtual world. As part of these changes our existing plans (the Bronze, Silver and Gold Plans) will no longer be ava...

We updated Kitely today with many performance improvements. These changes make worlds start faster, and eliminate some performance problems that were introduced when we upgraded to OpenSim 0.7.6. For details see: http://www.kitely.com/virtual-world-news/2013/12/13/performance-improvements-and-materi...