Search found 74 matches

by John Mela
Sun Oct 07, 2018 9:04 pm
Forum: Viewers Support
Topic: Space Navigator not working with High Sierra
Replies: 6
Views: 5586

Re: Space Navigator not working with High Sierra

Thanks, Mally, I could download and install that fine.

Unfortunately, the device seems to be dead, and not even the tutorial app works.

I suspect it's physically damaged - there was a water spill around the time it last worked, and I'd been hoping that wasn't the cause. It seems maybe it was.
by John Mela
Sun Oct 07, 2018 11:26 am
Forum: Viewers Support
Topic: Space Navigator not working with High Sierra
Replies: 6
Views: 5586

Re: Space Navigator not working with High Sierra

Thanks Mally. But the only version 10.1.2 I can find in their archives is for OS X. How frustrating.

The oldest version they have for Windows 10 x64 (which I have) is 10.3.0.
by John Mela
Tue Feb 04, 2014 10:49 pm
Forum: Account, Payments and Subscriptions Support
Topic: Unable to login
Replies: 10
Views: 8436

Re: Unable to login

Thanks Ilan. Changing the password to a shorter one did the trick. The last of the ones I was trying was 23 characters long, so I tried a short one of 7 characters, which worked. Then I tried another longer one, about 20 characters, which was again rejected at login. Now I have one (shorter than tha...
by John Mela
Tue Feb 04, 2014 10:05 pm
Forum: Account, Payments and Subscriptions Support
Topic: Unable to login
Replies: 10
Views: 8436

Unable to login

I've just created this account, but I'm unable to login using the viewer - I get the message "could not authenticate your avatar". I've copied and pasted the user name and password from the "viewer login details" floater, and also tried the user name in lower case and with a dot between. I changed m...