Search found 6247 matches

by Ilan Tochner
Tue Nov 26, 2013 11:42 pm
Forum: Account, Payments and Subscriptions Support
Topic: Questions and Frusterations
Replies: 36
Views: 24295

Re: Questions and Frusterations

Personal plans are personal, the time they include is for your use only and can't be shared with others. If womeone else enters one of your time-based billing worlds then either they pay for time using their plan or KC ro you pay for their time using KC. In order to have a world in which neither you...
by Ilan Tochner
Tue Nov 26, 2013 6:19 pm
Forum: Worlds Support
Topic: Still have script problems, cant log in, world has issues
Replies: 25
Views: 16413

Re: Still have script problems, cant log in, world has issue

Hi Barnard, I'm sorry for the continued sub-par performance but this won't be resolved until we roll out the fix, which we're working on night and day (literally) to finish developing. If there are no additional unexpected setbacks we'll be able to return the system to full functionality tomorrow. I...
by Ilan Tochner
Tue Nov 26, 2013 3:16 pm
Forum: General Discussion
Topic: Upgrade tonight??
Replies: 6
Views: 5148

Re: Upgrade tonight??

Thank you Dot :-)
by Ilan Tochner
Tue Nov 26, 2013 3:04 pm
Forum: General Discussion
Topic: Upgrade tonight??
Replies: 6
Views: 5148

Re: Upgrade tonight??

Thank you for the sympathy Dot, it hasn't been fun to say the least. The bug fix we developed and tested today wasn't enough, it surfaced another OpenSim problem that wasn't apparent until the first problem was eliminated. We're therefor delaying the update to tomorrow to give us time to fix this se...
by Ilan Tochner
Tue Nov 26, 2013 11:19 am
Forum: General Discussion
Topic: How do I Form a Group
Replies: 14
Views: 9199

Re: How do I Form a Group

Hi Minethere, When we didn't have the listing fee there were a few people who tried to grab all the good group names they could think of. The small fee stopped that practice. One person creating a group with a certain name costs other people the ability to use that group name for their own groups. W...
by Ilan Tochner
Tue Nov 26, 2013 11:07 am
Forum: General Discussion
Topic: Upgrade tonight??
Replies: 6
Views: 5148

Re: Upgrade tonight??

Hi Elijah, As Deuce correctly stated, this unexpected downtime was a result of a stopgap measure we used to overcome a bug we encountered in OpenSim 0.7.6 after we already migrated the database to the new format. We're working on a proper fix and, assuming it passes QA, will hopefully deploy it late...
by Ilan Tochner
Tue Nov 26, 2013 11:02 am
Forum: Account, Payments and Subscriptions Support
Topic: Questions and Frusterations
Replies: 36
Views: 24295

Re: Questions and Frusterations

The changes we make to our offering will make it very clear that they will save money when moving from other grids to Kitely - that's the main goal of us making them :-)
by Ilan Tochner
Tue Nov 26, 2013 4:12 am
Forum: Kitely Market
Topic: Wish Lists
Replies: 1
Views: 2243

Re: Wish Lists

Hi Amiryu, It's an interesting idea which we'll consider implementing. However, since we're behind on our schedule due to the recent update to OpenSim 0.7.6 and all the time we needed to spend to fix the various OpenSim bugs we encountered, adding this notification isn't high on the priority list at...
by Ilan Tochner
Tue Nov 26, 2013 2:34 am
Forum: Account, Payments and Subscriptions Support
Topic: Questions and Frusterations
Replies: 36
Views: 24295

Re: Questions and Frusterations

Hi Amiryu, That's a long discussion, and we haven't finalized the details yet. The goal is to simplify our offering so that it will be a lot clearer to people and remove confusion and anxiety from using Kitely :-) I suggest people who haven't done so already read: http://www.kitely.com/forums/viewto...
by Ilan Tochner
Tue Nov 26, 2013 1:57 am
Forum: Account, Payments and Subscriptions Support
Topic: Questions and Frusterations
Replies: 36
Views: 24295

Re: Questions and Frusterations

Hi Dagon, The plans provide a certain personal Minutes quota you can use during a month. They are non-transferable, can't be used by other people and expire at the end of the month (you get your plan's Minutes quota again at the beginning of the next month). When you run out of Minutes and go into a...