Search found 6259 matches

by Ilan Tochner
Sun Feb 02, 2014 1:43 pm
Forum: Education
Topic: Force avatars to wear clothing or edit the default avatar
Replies: 38
Views: 30590

Re: Force avatars to wear clothing or edit the default avata

Please note that Kitely now has maturity ratings guidelines that require the covering up of certain parts of avatars which are rated General or Moderate. For details see: https://kitely.atlassian.net/wiki/displ ... Guidelines
by Ilan Tochner
Sun Feb 02, 2014 9:53 am
Forum: Account, Payments and Subscriptions Support
Topic: Paying for a Region
Replies: 4
Views: 4286

Re: Paying for a Region

Hi Isis,

Kitely will automatically charge your KC balance if you set the payment method to "Only Kitely Credits" or "PayPal, or Kitely Credits whenever possible" in your account's Settings page: http://www.kitely.com/settings
by Ilan Tochner
Fri Jan 31, 2014 10:18 pm
Forum: General Discussion
Topic: Export Perm: How Much Should It Cost?
Replies: 17
Views: 13196

Re: Export Perm: How Much Should It Cost?

Hi Sherrie,

You can already set a product to be Copy, Modify, Export (without Transfer) and, once the Hypergrid delivery system is ready, buy it for delivery to another Hypergrid-enabled grid.

Or is that not what you were asking about?
by Ilan Tochner
Wed Jan 29, 2014 10:35 pm
Forum: Feedback and Suggestions
Topic: Join us today at the Kitely Community Meeting (Jan 29)
Replies: 2
Views: 2435

Re: Join us today at the Kitely Community Meeting (Jan 29)

My most sincere apologies, I've been ill and taking care of my girls which were sick this past week and fell asleep at the computer minutes before the meeting started (1:00pm PST is 11:00pm my time).

I'm in the meeting now.
by Ilan Tochner
Wed Jan 29, 2014 3:55 pm
Forum: Feedback and Suggestions
Topic: Join us today at the Kitely Community Meeting (Jan 29)
Replies: 2
Views: 2435

Join us today at the Kitely Community Meeting (Jan 29)

Today's Kitely Community Meeting will be held at 1:00pm PST in Kitely Welcome Center . We'll start with an update about what we're currently working on and the state of the Content Liberation Initiative we announced in October 2013. We'll then discuss your feedback and feature requests. Note: I will...
by Ilan Tochner
Wed Jan 29, 2014 11:01 am
Forum: Account, Payments and Subscriptions Support
Topic: Paying for Premium
Replies: 39
Views: 25824

Re: Paying for Premium

Hi Isis, Sorry for the delay in getting back to you. Buying KC seems to be the safest way to go for people who have problems creating a PayPal subscription. Buying more in bulk should help cover your fees for several months at a time. Are you trying to use a business credit card or a personal one? W...
by Ilan Tochner
Mon Jan 27, 2014 10:15 pm
Forum: Account, Payments and Subscriptions Support
Topic: Paying for Premium
Replies: 39
Views: 25824

Re: Paying for Premium

It certainly is confusing. We have no way to know how the customer chose to pay, we just get the PayPal account identity once the subscription has been created, though I suspect most people don't try to pay using their balance but rather enter the credit card information when creating a PayPal subsc...
by Ilan Tochner
Mon Jan 27, 2014 5:53 pm
Forum: Account, Payments and Subscriptions Support
Topic: Paying for Premium
Replies: 39
Views: 25824

Re: Paying for Premium

We looked at our logs to verify what we sent them and it's exactly the same as we've sent for other users (other than the user-specific parts of the API call). It should have just worked. Do you have access to another PayPal account you can test this with on the same computer? Do you have access to ...
by Ilan Tochner
Mon Jan 27, 2014 11:47 am
Forum: Account, Payments and Subscriptions Support
Topic: Paying for Premium
Replies: 39
Views: 25824

Re: Paying for Premium

I'd really like to know why this fails for you and doesn't fail for other people. If they can tell us we're giving them some wrong information then we can fix that but if they confirm that we're sending the same type of request we send for our other customers then there really is nothing we can do a...
by Ilan Tochner
Mon Jan 27, 2014 10:54 am
Forum: Account, Payments and Subscriptions Support
Topic: Paying for Premium
Replies: 39
Views: 25824

Re: Paying for Premium

Between steps 3 and 4 did you login to your PayPal account?