"Loading contents..." when trying to view object contents

Tips and discussions about using OpenSim
User avatar
Handy Low
Posts: 231
Joined: Fri Nov 08, 2013 3:38 pm
Location: Yorkshire, England
Has thanked: 207 times
Been thanked: 140 times
Contact:

"Loading contents..." when trying to view object contents

Post by Handy Low »

When I open an object (root or child prim) in the edit window's "Contents" tab, sometimes the viewer (Firestorm or Singularity) will show the message "Loading contents..." but never goes beyond this. This seems more likely to happen with an object that has a lot of contents, but I've also seen it in those with as few as one.

The only way I've been able to work round it is:

- Make a copy of the object, delete the original and open the copy

- If that's not possible (very often the case for me), clear viewer cache, restart the region and try again

Unfortunately, I've not found a set of reproducible steps that will make this happen.

This is a daily annoyance for me, and wastes a lot of time, especially when it keeps happening and I have to repeatedly wait for region restarts (I often work in worlds that I don't own, so can't stop the region from the website).

Does anyone else experience this on a regular basis?

Can we do anything about this issue?
Handy Low
Graham Mills
Posts: 1314
Joined: Sun Dec 23, 2012 2:26 pm
Has thanked: 1134 times
Been thanked: 1141 times

Re: "Loading contents..." when trying to view object content

Post by Graham Mills »

I've had that experience but at a relatively low frequency. I haven't been doing this sort of work recently so can't comment on whether the situation has deteriorated. I vaguely recall using the copy trick on occasion but by chance rather than strategically and most likely without deletion of the original. Mostly, however, it was a matter of waiting patiently for a refresh (15 sec or so at a guess).
User avatar
Handy Low
Posts: 231
Joined: Fri Nov 08, 2013 3:38 pm
Location: Yorkshire, England
Has thanked: 207 times
Been thanked: 140 times
Contact:

Re: "Loading contents..." when trying to view object content

Post by Handy Low »

Yes, even when it works it can take 15 seconds to load the contents of an object that has a lot of stuff in it.

But when it fails it never loads - out of curiosity, I've left an avatar waiting for hours to see if it loaded but it never did.
Handy Low
User avatar
Ilan Tochner
Posts: 6503
Joined: Sun Dec 23, 2012 8:44 am
Has thanked: 4942 times
Been thanked: 4454 times
Contact:

Re: "Loading contents..." when trying to view object content

Post by Ilan Tochner »

Have you tried after today's update Handy?
User avatar
Handy Low
Posts: 231
Joined: Fri Nov 08, 2013 3:38 pm
Location: Yorkshire, England
Has thanked: 207 times
Been thanked: 140 times
Contact:

Re: "Loading contents..." when trying to view object content

Post by Handy Low »

So far it's been fine this evening, but I've not done a lot of this kind of thing so far. I'll post an update soon when I've got a better idea of how it's behaving.
Handy Low
User avatar
Handy Low
Posts: 231
Joined: Fri Nov 08, 2013 3:38 pm
Location: Yorkshire, England
Has thanked: 207 times
Been thanked: 140 times
Contact:

Re: "Loading contents..." when trying to view object content

Post by Handy Low »

Unfortunately, I'm still seeing the issue.
Handy Low
User avatar
Ilan Tochner
Posts: 6503
Joined: Sun Dec 23, 2012 8:44 am
Has thanked: 4942 times
Been thanked: 4454 times
Contact:

Re: "Loading contents..." when trying to view object content

Post by Ilan Tochner »

Have you tried clearing both your cache and inventory cache?
User avatar
Handy Low
Posts: 231
Joined: Fri Nov 08, 2013 3:38 pm
Location: Yorkshire, England
Has thanked: 207 times
Been thanked: 140 times
Contact:

Re: "Loading contents..." when trying to view object content

Post by Handy Low »

Just to make sure, I just did that again and relogged, and after initial success (as I'd expect) I quickly had the problem again.
Handy Low
User avatar
Handy Low
Posts: 231
Joined: Fri Nov 08, 2013 3:38 pm
Location: Yorkshire, England
Has thanked: 207 times
Been thanked: 140 times
Contact:

Re: "Loading contents..." when trying to view object content

Post by Handy Low »

I just read that message again and realised that it looks like "as I'd expect" meant that I'd expected it to fail! I didn't mean that, I meant that the initial success was expected, since it usually does work OK at first after clearing cache and restarting the region.

Anyway, since this I think the issue is happening less often, but it does still occur sometimes.
Handy Low
User avatar
Ilan Tochner
Posts: 6503
Joined: Sun Dec 23, 2012 8:44 am
Has thanked: 4942 times
Been thanked: 4454 times
Contact:

Re: "Loading contents..." when trying to view object content

Post by Ilan Tochner »

Please look at your world's performance monitor when this happens, is there a spike in lost packets? see https://kitely.atlassian.net/wiki/displ ... erformance
Post Reply