Is Kitely down?

Hillie Dyrssen 2 · Post by **Hillie Dyrssen 2** » Wed Oct 07, 2015 12:26 pm

Hello,

i can not log in...

Thank you
Hillie Dyrssen

Post by **Ilan Tochner** » Wed Oct 07, 2015 12:42 pm

Hi Hillie,

Kitely isn't down. What message are you getting when you try to login? (I assume you're referring to logging in via the viewer as you've obviously posted on our website)

Selby Evans · Post by **Selby Evans** » Wed Oct 07, 2015 12:46 pm

Kitely is running notmally. I am logged in now.

Hillie Dyrssen 2 · Post by **Hillie Dyrssen 2** » Wed Oct 07, 2015 1:03 pm

Hi Ilan,
yet its go...not idea was this is...but good its work yet for me.

Thank you
Hillie Dyrssen

Post by **Ilan Tochner** » Wed Oct 07, 2015 2:44 pm

Hi Hillie,

I'm not sure I understand your reply. Are you currently able to login to the Kitely grid or not?

Selby Evans · Post by **Selby Evans** » Wed Oct 07, 2015 5:13 pm

Ilan Tochner wrote:Hi Hillie,

I'm not sure I understand your reply. Are you currently able to login to the Kitely grid or not?

Clarification: Hillie was able to log into Kitely this morning -- I met her at KWC and chatted with her. Apparently it took her 1/2 hour to get a successful login. I wonder if she was having problems getting through to a server.

Post by **Ilan Tochner** » Wed Oct 07, 2015 6:57 pm

Do you know if she was fiddling with her login options during that time or where she was trying to login from? (Kitely Welcome Center was not down during any of that time).

Selby Evans · Post by **Selby Evans** » Wed Oct 07, 2015 8:46 pm

Ilan Tochner wrote:Do you know if she was fiddling with her login options during that time or where she was trying to login from? (Kitely Welcome Center was not down during any of that time).

She did not mention doing anything to login options. I did not ask about her location, but had the vague impression that it was not U.S. I know Amazon has a number of server sites around the world, but I don't know whether Kitely uses the nearest one.

This noon, I had a login problem--first ever that I recall. It got partly thru login, to the line about getting region's capabilities. Stalled there. Then delivered the unable to connect message--check internet connection, etc. I tried again and connected promptly. She appeared a moment later. My guess is, we both ran into a problem at the server that AZ was fixing just then

Post by **Ilan Tochner** » Wed Oct 07, 2015 9:01 pm

We use Amazon CloudFront for static files (which can deliver from the Amazon datacenter nearest the user) but all our grid servers and simulators are located in Amazon West (in California).

Who's the "AZ" that you referred to in the last sentence?

Selby Evans · Post by **Selby Evans** » Thu Oct 08, 2015 12:16 am

Ilan Tochner wrote:We use Amazon CloudFront for static files (which can deliver from the Amazon datacenter nearest the user) but all our grid servers and simulators are located in Amazon West (in California).

Who's the "AZ" that you referred to in the last sentence?

I meant Amazon

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