Crashes When Saving Images

Ask technical support questions about other topics
Post Reply
Cheryl Moore
Posts: 2
Joined: Tue Sep 19, 2017 1:00 am
Has thanked: 0
Been thanked: 0

Crashes When Saving Images

Post by Cheryl Moore » Tue Sep 19, 2017 1:02 am

I get this message every time I save an image to my hard drive, when using Firestorm. I have the most recent version and am operating on a MacBook Pro with these specs:
Intel HD Graphics 3000 384 MB
MacBook Pro (13-inch, Late 2011)
2.4 GHz Intel Core i5
4 GB 1333 MHz DDR3
OS X Yosemite 10.10.5 (14F2411)

ASSERT (!mMappedData && !mMappedIndexData)

Can you please advise? Thank you!
User avatar
Ilan Tochner
Posts: 4868
Joined: Sun Dec 23, 2012 8:44 am
Has thanked: 2584 times
Been thanked: 2625 times
Contact:

Re: Crashes When Saving Images

Post by Ilan Tochner » Tue Sep 19, 2017 1:20 am

Hi Cheryl,

Have you tried changing the directory to which Firestorm should save your snapshots?
Cheryl Moore
Posts: 2
Joined: Tue Sep 19, 2017 1:00 am
Has thanked: 0
Been thanked: 0

Re: Crashes When Saving Images

Post by Cheryl Moore » Thu Sep 21, 2017 2:29 am

Ilan Tochner wrote:Hi Cheryl,

Have you tried changing the directory to which Firestorm should save your snapshots?
Thank you for the response. I tried saving to the desktop, and using "Save" vs "save as" - did not name the file, and I got a crash with this message:
Wrong vertex buffer bound. I hope this helps. Is that what you meant by changing directory, or should i try one of the other options - not "save to disk"?
User avatar
Ilan Tochner
Posts: 4868
Joined: Sun Dec 23, 2012 8:44 am
Has thanked: 2584 times
Been thanked: 2625 times
Contact:

Re: Crashes When Saving Images

Post by Ilan Tochner » Thu Sep 21, 2017 6:49 am

Please try saving to inventory instead of to disk to see if that changes anything.

Are these crashes all happening in the same world? Have you tried this in other worlds as well?
These users thanked the author Ilan Tochner for the post:
Chris Namaste
User avatar
Selby Evans
Posts: 518
Joined: Wed Sep 04, 2013 6:00 pm
Has thanked: 1410 times
Been thanked: 627 times

Re: Crashes When Saving Images

Post by Selby Evans » Thu Sep 21, 2017 10:25 am

Some years ago there was a problem like that caused by running MS OneDrive. People running OneDrive crashed when they tried to save an image.

I had the problem and resolved it by removing OneDrive. Later, I think SL made a change in its viewer to resolve the problem generally. I think that change propagated to the other viewers.
These users thanked the author Selby Evans for the post (total 2):
Dot MatrixIlan Tochner
User avatar
Handy Low
Posts: 231
Joined: Fri Nov 08, 2013 3:38 pm
Location: Yorkshire, England
Has thanked: 207 times
Been thanked: 140 times
Contact:

Re: Crashes When Saving Images

Post by Handy Low » Thu Sep 21, 2017 5:26 pm

I think I remember that problem, Selby. It was caused by conflicts between the viewer and the Microsoft Silverlight framework, if memory serves.
These users thanked the author Handy Low for the post (total 2):
Chris NamasteIlan Tochner
Handy Low
Post Reply