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Texture blanked out in inventory and inworld

Posted: Mon May 27, 2024 11:21 pm
by Mike Lorrey
The screen behind the stage in the Black Sun club in SPACE FORCE region is supposed to display the Black Sun logo, which uses the logo used by the Black Sun syndicate in Star Wars. However the screen now shows as all white.
What it should look like: Image

What it looks like now, including showing its white in inventory. It looked fine yesterday.Image

Re: Texture blanked out in inventory and inworld

Posted: Tue May 28, 2024 12:06 am
by Ilan Tochner
Hi Mike,

Is the screen using a dynamic texture? If so, I suggest resetting it on region start event. If it it's a non-dynamic texture then I suggest reuploading it into your inventory and making sure you apply it to the sign from inside your inventory instead of from your local machine.

Re: Texture blanked out in inventory and inworld

Posted: Tue May 28, 2024 11:09 am
by Mike Lorrey
Ilan Tochner wrote:
Tue May 28, 2024 12:06 am
Hi Mike,

Is the screen using a dynamic texture? If so, I suggest resetting it on region start event. If it it's a non-dynamic texture then I suggest reuploading it into your inventory and making sure you apply it to the sign from inside your inventory instead of from your local machine.
No, it is not using a dynamic texture. You clearly did not pay attention to my post. The texture IN MY INVENTORY has gone blank. As the posted image clearly shows.

Re: Texture blanked out in inventory and inworld

Posted: Tue May 28, 2024 4:40 pm
by Ilan Tochner
Please give me the full path in your inventory to that texture so I'll be able to find it in the database.

Re: Texture blanked out in inventory and inworld

Posted: Mon Jun 10, 2024 11:12 pm
by Mike Lorrey
black sun logo 4 whited out.png
black sun logo 4 whited out.png (47.01 KiB) Viewed 4725 times
Ilan Tochner wrote:
Tue May 28, 2024 4:40 pm
Please give me the full path in your inventory to that texture so I'll be able to find it in the database.

Re: Texture blanked out in inventory and inworld

Posted: Mon Jun 10, 2024 11:22 pm
by Ilan Tochner
I've downloaded the texture and opened it on my own computer. It exists in our inventory system and in the assets system. (Do you want me to post it here?)

I suggest you clear both your viewer cache and your viewer inventory cache then restart your viewer and reapply that texture from your inventory to the sign.