Page 3 of 3
Re: Classifieds and new viewer search functionality
Posted: Tue Jan 10, 2017 10:42 pm
by Ilan Tochner
Hi Mike,
From what word length are you getting this error message?
Re: Classifieds and new viewer search functionality
Posted: Wed Jan 11, 2017 1:11 am
by Mike Lorrey
Ilan Tochner wrote:Hi Mike,
From what word length are you getting this error message?
I believe I searched for "os embassy"
Why have my classifieds disappeared from my profile and search?
Re: Classifieds and new viewer search functionality
Posted: Wed Jan 11, 2017 1:15 am
by Ilan Tochner
When did you publish them?
Has a week passed? If so, did you set them to auto renew?
Re: Classifieds and new viewer search functionality
Posted: Thu Jan 12, 2017 10:24 pm
by Mike Lorrey
A week has passed. I believe I set them to autorenew, I did not notice anything that said they were not autorenewed.
Re: Classifieds and new viewer search functionality
Posted: Thu Jan 12, 2017 10:57 pm
by Ilan Tochner
Are you able to find the original Classifieds creation event in your account History page? If so, can you also find the event for the automatic renewal of that Classifieds ad? (in other words, please look for the events that indicate that you were charged for these Classifieds and for their automatic renewal)
Re: Classifieds and new viewer search functionality
Posted: Sun Jan 15, 2017 1:12 am
by Mike Lorrey
Ilan Tochner wrote:Are you able to find the original Classifieds creation event in your account History page? If so, can you also find the event for the automatic renewal of that Classifieds ad? (in other words, please look for the events that indicate that you were charged for these Classifieds and for their automatic renewal)
31-Dec-2016 13:56
Classified Ad
SLexit
50
31-Dec-2016 13:53
Classified Ad
SLexit
50
There do not appear to any details listed about the ad, or any buttons to renew them.
Re: Classifieds and new viewer search functionality
Posted: Sun Jan 15, 2017 1:49 am
by Ilan Tochner
Did you find any later entries for the Classifieds renewal? (the events you listed both occurred on Dec 31, 2016)
Did you make sure to check the "Auto renew each week" checkbox at the bottom of the Edit Classifieds dialog in your viewer when you created these Classifieds ads?
Re: Classifieds and new viewer search functionality
Posted: Mon Jan 16, 2017 6:37 pm
by Mike Lorrey
Ilan Tochner wrote:Did you find any later entries for the Classifieds renewal? (the events you listed both occurred on Dec 31, 2016)
Did you make sure to check the "Auto renew each week" checkbox at the bottom of the Edit Classifieds dialog in your viewer when you created these Classifieds ads?
I believe that I did.
Re: Classifieds and new viewer search functionality
Posted: Mon Jan 16, 2017 9:36 pm
by Ilan Tochner
Please cancel one of the classifieds and post it again, making sure to select the auto renewal option. Once you do that please check your account history page to verify that the event has been registered then follow up a week later to check that a new event is listed (and check inworld that the ad remained active after the previous week ended).