Kitely Forums

I just encountered the attached message when I opened Firestorm. As someone who doesn't do much when it comes to network settings, I have no idea how to respond to the information (below): What the best choices are (e.g., TCP or UDP ports and which are best to choose, or why) or how to make the changes suggested in their message.

I found my way to the Firewall setup/Inbound tab, but have no idea how to proceed to safely re-establish voice without endangering my system security and functioning. Can anyone offer information/guidance on this? I use Windows 10.

For those who haven't seen it, the Firestorm message is
We are unable to connect to the voice server: www.bhr.vivox.com
Ports that must be allowed for voice are:
:TCP: 80, 443
: UDP : 3478, 3478, 5060, 5062, 6250, 12000-32000
Please check your network and firewall setup.
Disable any SIP ALG feature in your router.
Voice communications will not be available.
http[/list]s://wiki.firestormviewer.org/fs_voice (The information at this link is not helpful to me.)

Hi Carla,

Do you have any antivirus software or internet security software installed? If so, which?

What Firestorm version are you using?

BTW, the institutors we have on our how-to page for setting up the firewall are: https://kitely.atlassian.net/wiki/space ... -Kitely%3F

Thanks!

I use Malwarebytes and Windows Defender

Firestorm version now is 6.6.17 (70368)

Intalling Firestorm should set up the firewall rules for Windows Defender. I'm not familiar with Malwarebytes. Please try disabling it temporarily and see if that resolves the issue.

Is your router your own or one provided by your ISP?