Export Delivery - Missing pieces from Items

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Sig Waddington
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Export Delivery - Missing pieces from Items

Post by Sig Waddington » Tue May 19, 2015 7:20 pm

The following order of four items (1000006478930) had doors and scripts missing. Using the send message pop up to send (2x) to creator has not resulted in any response yet (5 days).The creator may have indeed included them but if something stops them from coming across - IDK. They were mentioned in the packing list on market site and its 1st issue with missing items ever though.

I know you keep funds for 45 days in case of Paypal disputes, which would work if it was straight non delivery, but its partial and might just be settings or gremlins or...
So what would be the next step?

Thanks

Sig W
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Ilan Tochner
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Re: Export Delivery - Missing pieces from Items

Post by Ilan Tochner » Tue May 19, 2015 8:18 pm

Hi Sig,

As all these products have the Copy permission I've went ahead and started a full redelivery. I suggest you go inworld into your home grid and wait for the delivery IM from Kitely Market. Once it arrives click the link it contains and retest the items you received.

Please let me know the result.
Sig Waddington
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Re: Export Delivery - Missing pieces from Items

Post by Sig Waddington » Wed May 20, 2015 1:23 am

Hi Ilan,

Thank for your assistance. The result was the same - no doors or scripts for the items that should have them (Edo Town House Small - 02 [Export] and Matsumoto Castle - Wall Gate [Export] ]

Sig W.
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Re: Export Delivery - Missing pieces from Items

Post by Ilan Tochner » Wed May 20, 2015 6:15 pm

Hi Sig,

Please delete the order folder from your avatar's inventory and let me know once that's done so we can try again from scratch.
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Re: Export Delivery - Missing pieces from Items

Post by Sig Waddington » Wed May 20, 2015 6:24 pm

Ilan Tochner wrote:Hi Sig,

Please delete the order folder from your avatar's inventory and let me know once that's done so we can try again from scratch.
Done as requested Ilan.
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Re: Export Delivery - Missing pieces from Items

Post by Ilan Tochner » Fri May 22, 2015 1:50 am

Okay, I've done a full redelivery again. Please log into your grid and click the IM that our marketplace sent you to continue the delivery process.

Once that's done please restart your viewer then check to see if all the components listed in the relevant product pages now appear in your inventory.
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Re: Export Delivery - Missing pieces from Items

Post by Sig Waddington » Fri May 22, 2015 2:18 am

Delivery of another 'edition' of the order (1000006478930) at GMT 01:48 22 May 2015. Same result as before. No Doors. No Scripts

Image

This is an image of what the vendor boxes inside the kitely boxes. Symbol shows the Item as soft linked

Image

Next Image shows the above item rezzed with no contents, no doors and scripts, above the original Matsumoto Castle - Wall Gate - Complete in my inventory I took the rezzed item back and it arrives in inventory with solid linked icon.

So IDK..

But thanks for trying and no reply to messages from vendor yet.
Last edited by Sig Waddington on Fri May 22, 2015 2:34 am, edited 1 time in total.
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Re: Export Delivery - Missing pieces from Items

Post by Ilan Tochner » Fri May 22, 2015 2:34 am

We'll check our server logs to investigate if there is any explanation for why this happened and we'll update you once we know more.
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Re: Export Delivery - Missing pieces from Items

Post by Sig Waddington » Fri May 22, 2015 2:35 am

OK Thank You Ilan.
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Re: Export Delivery - Missing pieces from Items

Post by Ilan Tochner » Fri May 22, 2015 11:42 am

We reviewed the server logs and they indicate that all the assets were successfully transfered to your grid.

We then did a test delivery inside Kitely and another to the Metropolis grid and both cases resulted in the full delivery of all the items listed in the marketplace entry (we rezzed them inworld to verify).

Please note that this merchant's boxes contain coalesced objects. We show the contents of coalesced objects in the Variation Items table in the product's Kitely Market listing so you'll know what you get. However, viewers don't show the content of coalesced objects in your inventory tree so they won't be visible until they are rezzed.

There are cases where the viewer doesn't download prims but the viewer cache holds entries for them as if they were properly downloaded. When this happens rezzed items may appear missing. To rule this out as the cause of your problems please clear both your viewer cache and the viewer inventory cache then rerezz the item. Are the doors still missing after you do this?
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