Trouble with delivery to GCG

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beverly Zauberflote
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Trouble with delivery to GCG

Post by beverly Zauberflote » Mon Oct 05, 2015 5:03 pm

Hello Ilan, i have a buyer at the GCG who has not received an item he purchased from my store Witchy's. I have redelivered it and he still has not received it.
What are my next steps? This is the second complaint i have had from that grid and i know when i test deliver there, it is very slow (not our problem i realize...)

order details:
Order ID:
1000007796673
Date:
03-Oct-2015 18:04
Buyer:
Graywolf Spiritsong
Store:
Witchy's
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Ilan Tochner
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Re: Trouble with delivery to GCG

Post by Ilan Tochner » Mon Oct 05, 2015 5:36 pm

Hi beverly,

The items were delivered to his avatar. He probably just didn't look for them in the correct folder. Please direct him to https://kitely.atlassian.net/wiki/displ ... ther+Grids

He may also need to restart his viewer to see the delivered items in the aforementioned folder location.
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beverly Zauberflote
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Re: Trouble with delivery to GCG

Post by beverly Zauberflote » Mon Oct 05, 2015 5:51 pm

Thanks, i will let him know!
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Re: Trouble with delivery to GCG

Post by beverly Zauberflote » Wed Oct 07, 2015 6:11 pm

he tells me it is still not there. do we have any way of contacting thier admins to see if there is anything they can do?

from him:
"
You have a new message on Great Canadian Grid
Great Canadian Grid Offline Messages
Add to contacts
10/06/15
[Keep this message at the top of your inbox]
To: zflote@hotmail.com
membersarea@greatcanadiangrid.ca

Instant Message from Graywolf Spiritsong
Date/Time: 10-06-2015 14:48(Grid Time)

Message:
there is nothing there and i sent a tag in on the items i have not got

******End of Message******

Instant Message from Graywolf Spiritsong
Date/Time: 10-06-2015 14:48(Grid Time)"
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Ilan Tochner
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Re: Trouble with delivery to GCG

Post by Ilan Tochner » Wed Oct 07, 2015 6:55 pm

Hi beverly,

When attempting to redeliver the items I noticed that your customer did not select to deliver the items to a GCG avatar but rather to his Kitely avater. The items were delivered to that Kitely avatar's "# Kitely Market" inventory folder as was specified in the Deliver To option at the top of his shopping cart (it was set to "My Kitely Avatar" instead of "Other Avatar").

He can see this for himself by going to the order page: https://www.kitely.com/market/order/1000007796673
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Re: Trouble with delivery to GCG

Post by beverly Zauberflote » Thu Oct 08, 2015 4:55 pm

what a complete nimrod i am! i should have noticed that straight off.....sorry for the bother! :)
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Re: Trouble with delivery to GCG

Post by Ilan Tochner » Thu Oct 08, 2015 5:23 pm

Don't worry about it :-)
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