Customer claims not to have received items

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Virtouse Lilienthal
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Customer claims not to have received items

Post by Virtouse Lilienthal » Mon Nov 23, 2015 10:26 am

Hi,

I have a customer who has recently made 2 purchases via the Kitely Marketplace with the latter they downvoted the item and have claimed to received just an empty folder.

I have checked the test-delivery for the items and they just worked great, it'd be great if you could verify that there are no problems with those products.

Thanks.
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Ilan Tochner
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Re: Customer claims not to have received items

Post by Ilan Tochner » Mon Nov 23, 2015 10:50 am

Hi Virtouse,

Please look at your Sales History page and give me the order IDs of these orders.
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Virtouse Lilienthal
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Re: Customer claims not to have received items

Post by Virtouse Lilienthal » Mon Nov 23, 2015 11:24 am

The order numbers are: 1000008397025 and 1000008307482
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Ilan Tochner
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Re: Customer claims not to have received items

Post by Ilan Tochner » Mon Nov 23, 2015 2:25 pm

Both these orders were made by a Kitely user for a Kitely user. I checked that user's inventory and all the items included in the orders are located in that user's "# Kitely Market" inventory folder (as they should be after the purchase was completed). What item specifically is she claiming did not arrive?

Please ask her to clear her viewer inventory cache and look for that item again - it is there.
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Virtouse Lilienthal
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Re: Customer claims not to have received items

Post by Virtouse Lilienthal » Mon Nov 23, 2015 7:59 pm

Thanks for checking. I have forwarded the message.
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