Options for refund

Discussion and support for the Kitely Market
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Kayaker Magic
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Options for refund

Post by Kayaker Magic »

I have a customer who bought something export for their Kitely avatar using PayPal and USD, then bought the same item export to deliver to their hypergrid avatar. I haven't heard from them but I assume this was a mistake and I'm going to offer a refund for one of them. I could just hit the refund button in the Kitely Market, but it occurs to me I could do the same thing from PayPal, and my customer would get a full refund in USD instead of Kitely Credits.

Is this a messy thing to do to Kitely? Or is it OK for me to do this as long as I am inside the 45 day delay?
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Ilan Tochner
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Re: Options for refund

Post by Ilan Tochner »

Hi Kayaker,

It may cause problems. Don't refund payments yourself via PayPal.
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