Cant access purchased item

[Marisa Giancarla]

I had issues with firestorm downloading the paramour
Club machine and it worked properly in Alchemy. Perhaps send me the link again and I will try it with that viewer?

[Ilan Tochner]

Hi Marisa,

Did you take out and try to rezz the 3 items contained in that prim with the image on it? There is one for a HUB, one for the Boat and one for a gangway.

Please try to do so in the Metropolis region I mentioned previously (where I know it works as I've tested it myself).

(Okay, I've resent you the IM for both orders again, please make sure to remove the old ones and their contents from your inventory, including from your trash folder, and clearing your viewer cache and viewer inventory cache before clicking the links they contain).

[Marisa Giancarla]

Ok I tracked it down - When I res'ed the contents it just made a picture, and clicking the picture gave an error. However if I right-click->open the picture I see the three contents and can copy them out. I can res the ship in that sandbox area so I know it works. Just need to see why it won't res in my own region, but that is a separate issue.

Thanks for your help!

Marisa

[Ilan Tochner]

You're very welcome Marisa.

I've now refunded you the order in which you only purchased the product in question (as your second order also included it).

[Marisa Giancarla]

Thanks, that's great