NOT Frustrated anymore-- Thanks so much for awesome service!

[Sunny Whitfield]

I can resend the Peter skin again if that might help?

[Freda Frostbite]

That did the trick-- I changed him into the unmodified shape and it worked.

So does that mean items cease to be exportable when they are modified? That seems odd.

[Ilan Tochner]

It depends on how you modify the item.

What did you do to the item when you modified it?

[Freda Frostbite]

yep and I did and was able to take him to hyperica. But does that mean items become non-exportable when modified? He had altered the fat on the av in order to make his pants fit right.

[Ilan Tochner]

Is this a mesh avatar or a system avatar? Did he make these changes while wearing the pants or before doing so?

Has he tried TPing out with the original then changing them while he is on another grid and coming back into Kitely wearing the modified item? (this should allow the changes to become whitelisted)

[Freda Frostbite]

Uh-- must not be mesh, because I can modify it. We have actually managed to make everything work now. Just needed to know that some modified items cannot leave the world. Yes, he was able to tp to GCG and hyperica wearing the unmodified shape.

Thanks Sunny and Ilan for helping. I think you already know this but I will say it again-- Kitely is SOOOOOO much better at customer service than other grids. Thank you so much.

[Ilan Tochner]

Thank you Freda, I'm happy the matter has been resolved to your satisfaction

[Sunny Whitfield]

You're welcome. My customers needs mean a lot to me Have a great weekend!

[Tocy Sweet]

Just out of curiosity, what kinds of modification would make exportable items no longer exportable?

[Tocy Sweet]

Hi Tocy,

It depends on whether it is an item from Kitely Market (which was sold with explicit Export permissions) or one that didn't originate from Kitely Market and is implicitly exportable due to Copy+Transfer permissions.

Changing the assets on an explicitly exportable item will in effect create a new object which will not be exportable. This includes mixing it with implicitly exportable objects.

Changing implicitly exportable items will retain exportability if all the new components are implicitly exportable as well.

One way to work around this exportability loss is to teleport with the original explicitly exportable items to another grid (e.g. OSGrid) and mix/change them there. Once they are brought into Kitely they will be flagged as exportable even if they are no longer explicitly or implicitly exportable as per the aforementioned definitions.