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AVATAR NOT FOUND

Support for buying and delivering products from Kitely Market to non-Kitely grids

AVATAR NOT FOUND

Postby Leggs Lamore » Sun Jan 08, 2017 8:34 am

Went to purchase the items I wanted for the SECOND time due to moving to a new grid after a month ... but now it says I am not found on the new grid. How do I resolve this ?

Avatar not found: "Unknown" at Genesis MetaVerse.

Check that the avatar name is correct and try again.
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Leggs Lamore
 
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Re: AVATAR NOT FOUND

Postby Ilan Tochner » Sun Jan 08, 2017 1:29 pm

Hi Leggs,

Please follow the following step In your Kitely Market shopping cart (don't skip any of them or do them out of order):

1) Set Deliver To to the "Other Avatar" tab.

2) Delete the avatar name from the Deliver To area.

3) Switch Deliver To to "My Kitely Avatar" then back to "Other Avatar".

4) Press the Grid Manager link and make sure the grid definition for Genesis MetaVerse matches that grid's URI. If it isn't then delete the current grid definition and add the new grid definition.

5) Close the Grid Manager window and make sure the properly defined Genesis MetaVerse grid is selected.

6) Type in your avatar name on that grid.

7) Try to checkout items from your shopping cart.
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Re: AVATAR NOT FOUND

Postby Chris Namaste » Sun Jan 22, 2017 8:30 pm

thx for postng this leggs,
thx for all y great info ilan,
ive done,it step by step,and have,same probl with genesis metaverse
did the notecard test also
i donno what happens atm,
wait & see abitmaybe, tc all =)
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Re: AVATAR NOT FOUND

Postby Ilan Tochner » Sun Jan 22, 2017 8:37 pm

Hi Chris,

Please log into Genesis with your avatar then repeat the aforementioned steps while you remain logged into that grid. We're received some reports that doing this may help with some grids.
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