Market can't find my avatar - UUID changed

Support for buying and delivering products from Kitely Market to non-Kitely grids

Market can't find my avatar - UUID changed

Postby Isis Ophelia » Sun Feb 11, 2018 6:14 pm

Hello Ilan,

you told me once how to clean my avatar uuid, it's long ago, I forgot your advice and can't find the thread.

I want to purchase 2 hairs, my grid name was already under "Other" when I click pay, I get this message:
Avatar not found: 3f3ae5f3-8622-4014-9c36-8fb3b4f23297 @

a) the hg address is correct
b) my grid is hg able
c) my UUID but has changed

The avatar different uuid, came because I had to remake my grid installation from scratch and got a new uuid.

How can I clean the older uuid and reenter the new one please?
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Isis Ophelia
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Re: Market can't find my avatar - UUID changed

Postby Ilan Tochner » Sun Feb 11, 2018 7:08 pm

Hi Isis,

We removed the records of your avatar's old UUID on that grid. Please go to your Kitely Market shopping cart, set Deliver To to Other Avatar then clear the avatar name, switch Deliver To to My Kitely Avatar, switch it back to Other Avatar, make sure your grid is set as the Deliver To grid and type in the avatar name again.

Once that's done you should be able to have items delivered to that avatar.
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Ilan Tochner
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