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Order 1000010727839

Support for buying and delivering products from Kitely Market to non-Kitely grids

Order 1000010727839

Postby Antoinnette Keng » Mon Jun 20, 2016 9:12 am

I was told that there was a problem with delivery and to use the redelivery button but that option never showed for me.
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Antoinnette Keng
 
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Re: Order 1000010727839

Postby Ilan Tochner » Mon Jun 20, 2016 2:33 pm

Hi Antoinnette,

I'll look into it now and let you know what we find. In any case, you'll either get the items delivered to you or get a refund from us if there is some specific problem delivering items to your avatar on that grid.
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Ilan Tochner
 
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Re: Order 1000010727839

Postby Ilan Tochner » Mon Jun 20, 2016 2:47 pm

We found out that the grid you tried to deliver items to is currently taking a very long time to respond and can therefore not receive items from Kitely Market at this time. We've therefore refunded your PayPal transaction.

I recommend you contact that grid's owner and let him or her know that their grid's asset server is currently behaving badly and that they may want to look into it.
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