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Order 1000010727839

Posted: Mon Jun 20, 2016 9:12 am
by Antoinnette Keng
I was told that there was a problem with delivery and to use the redelivery button but that option never showed for me.

Re: Order 1000010727839

Posted: Mon Jun 20, 2016 2:33 pm
by Ilan Tochner
Hi Antoinnette,

I'll look into it now and let you know what we find. In any case, you'll either get the items delivered to you or get a refund from us if there is some specific problem delivering items to your avatar on that grid.

Re: Order 1000010727839

Posted: Mon Jun 20, 2016 2:47 pm
by Ilan Tochner
We found out that the grid you tried to deliver items to is currently taking a very long time to respond and can therefore not receive items from Kitely Market at this time. We've therefore refunded your PayPal transaction.

I recommend you contact that grid's owner and let him or her know that their grid's asset server is currently behaving badly and that they may want to look into it.