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error message when buying on marketplace, help!

Support for buying and delivering products from Kitely Market to non-Kitely grids

error message when buying on marketplace, help!

Postby Liz thorkveld » Wed Dec 07, 2016 11:48 pm

When I went to buy a skin from kitely market,,and went to pay, error message came up and said , I was not a member of Genesis Metaverse ,, so couldnt be sent. I am a member, what do I do?
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Re: error message when buying on marketplace, help!

Postby Ilan Tochner » Thu Dec 08, 2016 12:39 am

Hi Liz,

Please clear the Deliver To avatar name from your Kitely Market shopping cart then retype it in and try to order again.

Do you still get an error message?
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Re: error message when buying on marketplace, help!

Postby Liz thorkveld » Thu Dec 08, 2016 1:44 pm

I did go back and did your instructions and the items were delivered but I didnt receive them, not in my inventory. :(
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Re: error message when buying on marketplace, help!

Postby Ilan Tochner » Thu Dec 08, 2016 2:16 pm

Please restart your viewer then look for the Kitely Market Order object in your Objects and My Suitcase > Objects folders. See: https://kitely.atlassian.net/wiki/display/doc/Kitely+Market+Delivery+to+Other+Grids
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