Assets not found
Posted: Fri Aug 25, 2017 1:42 am
Hello lovely people.
Just wondering if anyone has had any issues with products bought from Kitely MP and unable to find assets once delivered to the customer, to the grid A Virtual World.....
I have now given refunds to the customer as I have no way of really knowing if she could not rez the products on her grid.. I know the products where delivered to her, and I had no other issues with the sale of these homes before, and only good reviews. No issue of them not being able to rez due to saying no assets found so I am at a loss why... If any one else has had issues with export items to A Virtual World please let me know.. thanks. Its the first time in over a year ive had give a refund and not been able to help the customer find the issue.
Thanks again with any advice
Genavieve Page . Kitely
Thank you to Ilan Tocher for you inworld support and link to help support answers to this issue.
https://kitely.atlassian.net/wiki/space ... ther+Grids
pasting the link here in case any other new store owners need this information
Just wondering if anyone has had any issues with products bought from Kitely MP and unable to find assets once delivered to the customer, to the grid A Virtual World.....
I have now given refunds to the customer as I have no way of really knowing if she could not rez the products on her grid.. I know the products where delivered to her, and I had no other issues with the sale of these homes before, and only good reviews. No issue of them not being able to rez due to saying no assets found so I am at a loss why... If any one else has had issues with export items to A Virtual World please let me know.. thanks. Its the first time in over a year ive had give a refund and not been able to help the customer find the issue.
Thanks again with any advice
Genavieve Page . Kitely
Thank you to Ilan Tocher for you inworld support and link to help support answers to this issue.
https://kitely.atlassian.net/wiki/space ... ther+Grids
pasting the link here in case any other new store owners need this information