Market can't find my avatar - UUID changed

Support for buying and delivering products from Kitely Market to non-Kitely grids
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Calliope Andel
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Re: Market can't find my avatar - UUID changed

Post by Calliope Andel » Mon Sep 10, 2018 4:58 pm

Ilan Tochner wrote:
Mon Sep 10, 2018 4:57 pm
Hi Calliope,

What grid URI are you trying to deliver to and what is the name of the avatar on that grid?
Hi there,

The grid URL is utopiaskyegrid.com:8002
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Ilan Tochner
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Re: Market can't find my avatar - UUID changed

Post by Ilan Tochner » Mon Sep 10, 2018 6:09 pm

We've updated our system with your grid's updated Grid URI. Please delete the avatar name from your Kitely Market shopping cart, switch Deliver To to My Kitely Avatar, switch it back to Other Avatar, make sure you've selected your grid then type in your avatar name and continue to checkout.
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Re: Market can't find my avatar - UUID changed

Post by Calliope Andel » Mon Sep 10, 2018 6:34 pm

Whatever you did worked :) Thanks!
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Re: Market can't find my avatar - UUID changed

Post by Shawn Olson » Fri Jan 04, 2019 7:35 pm

I have the same problem as General Nutt, who is in my grid. My avatar name is Loco Darwin from theverse.ddns.net:8002. Your help would be appreciated. Thank you!
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Ilan Tochner
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Re: Market can't find my avatar - UUID changed

Post by Ilan Tochner » Sat Jan 05, 2019 11:35 am

Hi Shawn,

We've updated our system as per your request. Please follow the instructions I posted above before ordering from Kitely Market.
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Lecktor Hannibal
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Re: Market can't find my avatar - UUID changed

Post by Lecktor Hannibal » Sat Jan 05, 2019 5:02 pm

Hello Ilan,
A bit of specialized help is requested. Infiniti Grid has recently moved to a dedicated server and moved the .com domain to the host as well. I have two A records for the new ip, infinitigrid.com and evolution.infinitigrid.com Could we have this updated so the market can find our avatars? Those going forward using these domains should have either new accounts or were migrated with us and their previous uuid. Thanks much in advance!
Oh yes the port is standard 8002 if that is taken into account.

~ Lecktor
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Ilan Tochner
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Re: Market can't find my avatar - UUID changed

Post by Ilan Tochner » Sat Jan 05, 2019 6:20 pm

Hi Lecktor,

What was your old Grid URI and what is your new Grid URI?
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Re: Market can't find my avatar - UUID changed

Post by Shawn Olson » Sat Jan 05, 2019 6:45 pm

Ilan, that did the trick. Thank you.
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Re: Market can't find my avatar - UUID changed

Post by Lecktor Hannibal » Sat Jan 05, 2019 9:27 pm

Ilan Tochner wrote:
Sat Jan 05, 2019 6:20 pm
Hi Lecktor,

What was your old Grid URI and what is your new Grid URI?
Old grid uri was infinitigrid.com:8002 new one is evolution.infinitigrid.com:8002
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Ilan Tochner
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Re: Market can't find my avatar - UUID changed

Post by Ilan Tochner » Sat Jan 05, 2019 9:57 pm

Have you teleported in from that new grid into Kitely Welcome Center? Please do so with some avatar and let me know its name after you've done so (I don't need it to remain inworld, just to visit our grid so our system will see its settings).
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