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Re: Market can't find my avatar - UUID changed

Posted: Mon Apr 22, 2019 1:54 pm
by Ilan Tochner
Great, YVW Maximillian. Please let us know if there is anything else you need.

Re: Market can't find my avatar - UUID changed

Posted: Sat Jul 06, 2019 9:43 pm
by Roswenthe Blackwell
Hi Ilan,

I've remade my grid. It has the same uri http://maraudergrid.com:9000 but my UUID has changed. I think I probably need to be reset again. Thank you!

Re: Market can't find my avatar - UUID changed

Posted: Sat Jul 06, 2019 9:49 pm
by Ilan Tochner
Hi Roswenthe,

Please go to your Kitely Market shopping cart, make sure that Deliver To is set to Other Avatar, clear the grid definition and the avatar name then add back your grid definition and your avatar's name on that grid. Once that's done press the Continue Shopping button and attempt to reorder.

Re: Market can't find my avatar

Posted: Thu Dec 24, 2020 4:06 pm
by Ricardo Sorciere
Hello I have try over and over all the steps on the forum still can't find my avatar when I try to purchase teleported to kitely welcome center etc
here is my grid name AVI RESURRECTION than you.

Re: Market can't find my avatar - UUID changed

Posted: Thu Dec 24, 2020 4:32 pm
by Ilan Tochner
Hi Ricardo,

We've cleared our system from the information stored about your avatar from that grid. Please repeat the aforementioned steps again now.

Re: Market can't find my avatar - UUID changed

Posted: Thu Dec 24, 2020 4:57 pm
by Ricardo Sorciere
Thank you Ilan. it works now Happy Holidays!

Re: Market can't find my avatar - UUID changed

Posted: Sun Jan 03, 2021 2:05 pm
by elmoono Dana
Hi Ilan, same problem for me, remade my grid with a slightly different URL, added to the store grid manager fine, I can buy for other avatars on my grid but not myself, I think its becase my av has the same name as in past, grid: hg.ithilien.uk:9000 avatar not found by store is Amdir Isilme.

Re: Market can't find my avatar - UUID changed

Posted: Sun Jan 03, 2021 5:26 pm
by Ilan Tochner
Hi elmoono,

I've removed your old grid's information from our system. Please repeat the aforementioned steps again now.

Re: Market can't find my avatar - UUID changed

Posted: Sun Jan 03, 2021 6:04 pm
by elmoono Dana
Perfect, fixed and all good :) :D