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error connecting grid

Posted: Mon Dec 31, 2018 9:40 pm
by Aje Kinte
Hi All,

I have a non-hypergrid grid working with port http://world.domainname:8002

I followed the instructions on ... grid+Grids
and I have also changed the server's IP tables to allow to connect to port 8102.

So I go to the Kitely Grid Manager screen, click Add and enter world.domainname:8102 as the hypergrid address and click OK. It responds by opening a screen with the Grid Name filled in correctly, so apparently Kitely is able to connect to my robust server.

So next I fill in my avatar name and click Send Notecard. I get an error after a couple seconds:
"We couldn't contact the grid at this address ( Either the address is incorrect; the grid doesn't support Hypergrid; or we were blocked by a firewall."

Debugging at the Robust console, I see that Kitely connects to the 8102 port and wants to do a get_uuid RPC. But that RPC is only valid on port 8002.

So I tried all that using world.domainname:8002 and it is still able to retrieve the grid name. But alas I still get an error when trying to send the notecard, but it takes a little longer (15 secs maybe):
"Failed to communicate with the server."

Which am I supposed to add to kitely, the :8102 or the :8002 address? And any more suggestions on how to make this work?


Re: error connecting grid

Posted: Mon Dec 31, 2018 10:19 pm
by Ilan Tochner
Hi Aje,

Our system is trying to contact your grid's services at the addresses that your grid specifies when our system queries your grid URI.


Please make sure your ini configurations match the addresses you're using to run your grid's services.

Re: error connecting grid

Posted: Tue Jan 08, 2019 9:05 pm
by Aje Kinte
ok, so the ... grid+Grids webpage suggests these values:

UserAgentServerConnector = "8002/OpenSim.Server.Handlers.dll:UserAgentServerConnector"
HeloServiceInConnector = "8002/OpenSim.Server.Handlers.dll:HeloServiceInConnector"

...but it seems these values work better:

UserAgentServerConnector = "8102/OpenSim.Server.Handlers.dll:UserAgentServerConnector"
HeloServiceInConnector = "8102/OpenSim.Server.Handlers.dll:HeloServiceInConnector" least the get_uuid xmlrpc request works now.

And so now it does a bunch of xmlrpc requests but then gets the error:

"The avatar Aje Kinte doesn't exist in this grid. Make sure that the name is correct. Also, make sure that the grid is open to the Hypergrid, and its firewall allows access from the outside.

If you need help, please ask in this support forum: Using Kitely Market with Other Grids."

Now I notice that kitely does a get_server_urls xmlrpc and our robust replies (deciphering the xml formatted reply):
SRV_ProfileServerURI = ... ofile.php/
SRV_AssetServerURI =
SRV_InventoryServerURI =
SRV_GroupsServerURI =
SRV_FriendsServerURI =
SRV_GatekeeperURI =

So I notice SRV_GatekeeperURI is null string and HomeURI has the 8002 port. Are these correct? Maybe gatekeeper is supposed to be set, do you know to set it? What should it be set to? the 8102 or the 8002 port?

The other xmlrpcs from kitely seem to return reasonable values.


Re: error connecting grid

Posted: Tue Jan 08, 2019 9:23 pm
by Ilan Tochner
Hi Aje,

Please remove the grid definition of your grid from the Grid Manager in your Kitely Market shopping cart then add it back again. If your grid has never been verified by our system then you'll be directed to do so at that point. Please let me know if it doesn't ask you to verify the grid.

Re: error connecting grid

Posted: Wed Jan 09, 2019 5:57 am
by Oren Hurvitz
Hi Aje,

You should enter your grid using its true address, i.e. :8002; not using :8102.

Re: error connecting grid

Posted: Wed Jan 09, 2019 2:41 pm
by Aje Kinte
ok I got it to work using :8002 thanks.