Kitely market some avatars found some are not

Support for buying and delivering products from Kitely Market to non-Kitely grids
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Freya DiamondFire
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Kitely market some avatars found some are not

Post by Freya DiamondFire » Thu Dec 05, 2019 3:21 pm

Hi i have a closed grid and it has recently been set up to receive deliveries, however some avatars can receive items without issues then others are having a avatar not found error. I have tried multiple times with deleting and then re- adding the grid in the grid manager.
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Ilan Tochner
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Re: Kitely market some avatars found some are not

Post by Ilan Tochner » Thu Dec 05, 2019 4:07 pm

Hi Freya,

Please follow the instruction listed here (don't skip any steps): viewtopic.php?f=4&t=5214
Freya DiamondFire
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Re: Kitely market some avatars found some are not

Post by Freya DiamondFire » Thu Dec 05, 2019 10:55 pm

Thank you for your reply, i have tried those steps a few more times and i am still having the same error that my avatar name is not found. Some of the members on my grid can receive items while a few others are getting errors of avatars not found which is weird.
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Ilan Tochner
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Re: Kitely market some avatars found some are not

Post by Ilan Tochner » Thu Dec 05, 2019 11:08 pm

If you send me the grid uri, grid name and avatar names of the problematic avatars I can check to see if I can find anything on our end.
Freya DiamondFire
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Re: Kitely market some avatars found some are not

Post by Freya DiamondFire » Fri Dec 06, 2019 8:28 pm

Thank you, i will Private message you now with details
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