Market order delivery problem

[Zed deTremont]

The 28th of February 22:48, order 1000053769335 3 items where purchased, final destination grid DigiWorldZ Grid, 2 were correct delivered, one item "TB" fine vintage glasses M1257 M1259 arrived as an empty folder. A simple redelivery solved the issue. Just for your info Ilan and in case you would like to have a look what went wrong.

[Zed deTremont]

Hi Zed,

If this happens we recommend the buyer restart their viewer, log into their home grid and then check the folder again before filing a report. This often solves the issue of items appearing as if they weren't extracted from the delivered boxes.

[olivia moon]

It's weird that the same item mentioned in the OP's post arrived as an empty folder in my case too. What may be the cause? I wanted to get these vintage glasses to make a gift to my old friend who likes collecting old stuff. Of course, I'm a little bit mad because of this situation and wanna have clear answers. I don't really know what to do now, should I ask for a chargeback or kitely can send me this item one more time? It'd be nice if you used the china post tracking services, so I could track my order this time with detailed info. Thank you anyway from you work. Apart from that, I'm satisfied with the shop.

[Ilan Tochner]

Hi Olivia,

What Kitely Market order number are you referring to?