Item won't deliver

beverly Zauberflote · Post by **beverly Zauberflote** » Tue Jan 31, 2023 4:22 pm

Hi, User states that purchased item won't deliver to her. i tried redeliver and got the following error:

: ElinEgoyan Error.jpg (36.37 KiB) Viewed 10686 times

Please advise how i should continue

thanks,
beverly Zauberflote

Post by **Ilan Tochner** » Tue Jan 31, 2023 6:07 pm

Hi Beverly,

You should instruct the buyer to log into her grid then press the Resend IM link in the order page where this purchase was made. If you give me that order name then I can give you the link.

Chris Namaste · Post by **Chris Namaste** » Tue Jan 31, 2023 7:15 pm

yes, she had that with my products as well,
next time i'll ask here in forum too

beverly Zauberflote · Tue Jan 31, 2023 11:35 pm

thanks for the info Ilan!
she apparently looked for some help re. deliveries and was able to get it to deliver finally.

thanks again!

Chris Namaste · Post by **Chris Namaste** » Wed Feb 01, 2023 2:37 pm

the customer noticed a glitch in the texture of my boots
i redid the texturing, attached are the infos i get when i did redeliver
hopefully this can be fixed?
the number is there too

Post by **Ilan Tochner** » Thu Feb 02, 2023 12:06 am

Hi Chris,

This is the same issue that prevented the first delivery. The grid the user belongs to doesn't support offline IMs so the user has to be inworld when an IM is sent by our system in order to be able to get the delivery. Please ask the user to login and, only once you've confirmed that they have done so, use the Redeliver option to send them the product update.

Chris Namaste · Post by **Chris Namaste** » Thu Feb 02, 2023 1:25 pm

thx ilan,
yes i know, the customer didnt make it easy on me,
ive 'redeliverd' again,and she said she would leave her ava 'there' online
thumbs up

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