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Item won't deliver
Posted: Tue Jan 31, 2023 4:22 pm
by beverly Zauberflote
Hi, User states that purchased item won't deliver to her. i tried redeliver and got the following error:
- ElinEgoyan Error.jpg (36.37 KiB) Viewed 10690 times
Please advise how i should continue
thanks,
beverly Zauberflote
Re: Item won't deliver
Posted: Tue Jan 31, 2023 6:07 pm
by Ilan Tochner
Hi Beverly,
You should instruct the buyer to log into her grid then press the Resend IM link in the order page where this purchase was made. If you give me that order name then I can give you the link.
Re: Item won't deliver
Posted: Tue Jan 31, 2023 7:15 pm
by Chris Namaste
yes, she had that with my products as well,
next time i'll ask here in forum too
Re: Item won't deliver
Posted: Tue Jan 31, 2023 11:35 pm
by beverly Zauberflote
thanks for the info Ilan!
she apparently looked for some help re. deliveries and was able to get it to deliver finally.
thanks again!
Re: Item won't deliver
Posted: Wed Feb 01, 2023 2:37 pm
by Chris Namaste
the customer noticed a glitch in the texture of my boots
i redid the texturing, attached are the infos i get when i did redeliver
hopefully this can be fixed?
the number is there too
Re: Item won't deliver
Posted: Thu Feb 02, 2023 12:06 am
by Ilan Tochner
Hi Chris,
This is the same issue that prevented the first delivery. The grid the user belongs to doesn't support offline IMs so the user has to be inworld when an IM is sent by our system in order to be able to get the delivery. Please ask the user to login and, only once you've confirmed that they have done so, use the Redeliver option to send them the product update.
Re: Item won't deliver
Posted: Thu Feb 02, 2023 1:25 pm
by Chris Namaste
thx ilan,
yes i know, the customer didnt make it easy on me,
ive 'redeliverd' again,and she said she would leave her ava 'there' online
thumbs up