Emails for class registration are failing

[Graham Mills]

Is this a general problem?

Post-edit: Apologies for being overly dramatic. This was a face-to-face class and it isn't easy to take time out to provide more detail. Obviously if registrations were unavailable generally that would have been worth knowing. As it was, for the most part they were just slower than students are used to. This was due to local circumstances, nothing to do with Kitely.

[Ilan Tochner]

What do you mean by failing Graham?

What are you seeing?

[Graham Mills]

Most students are now logged in -- just a couple with issues.

OK, one weird situation resolved where two passwords still being required. Down to one issue.

What do you mean by failing Graham?

What are you seeing?

[Ilan Tochner]

Did the students look in their spam folder?

Does their email service have an anti-spam authentication step that requires people emailing them reply to an autoreply before the email server will accept emails from that address?

[Graham Mills]

Did the students look in their spam folder?

Yes

Does their email service have an anti-spam authentication step that requires people emailing them reply to an autoreply before the email server will accept emails from that address?

I don't know but will attempt to find out. It seems to have been a problem of that type though, of course, I use the same domain routinely. This is something that needs to be fixed if teaching use is going to be scaled successfully. Once the students were inworld Kitely's behaviour was exemplary.

[Ilan Tochner]

Unfortunately there isn't much we can do to prevent some people's email servers from categorizing our email address verification messages as spam. We also can't effectively automate responses to "verify you're not a spammer" type replies from people's email servers (some of those messages are designed to make it hard for bots to automatically bypass them).

[Graham Mills]

Bulk registration in advance of the class would help if only to alert teachers to possible issues that need attention. We've discussed this previously.

Unfortunately there isn't much we can do to prevent some people's email servers from categorizing our email address verification messages as spam. We also can't effectively automate responses to "verify you're not a spammer" type replies from people's email servers (some of those messages are designed to make it hard for bots to automatically bypass them).

[Graham Mills]

...and the final student with issues received her confirmation email 3.5 hours later.

Most students are now logged in -- just a couple with issues.

OK, one weird situation resolved where two passwords still being required. Down to one issue.

What do you mean by failing Graham?

What are you seeing?

[Constance Peregrine]

Unfortunately there isn't much we can do to prevent some people's email servers from categorizing our email address verification messages as spam. We also can't effectively automate responses to "verify you're not a spammer" type replies from people's email servers (some of those messages are designed to make it hard for bots to automatically bypass them).

just a thought on this [and yes, i know nobody listens to my thoughts and neither do I]...however

I wonder if some way could be figured out to send the verification, on some kind of approval by the student, as some kind of CC to the Teacher? might not be to hard to set something up like that..

AFTER ENABLING HG....of course

[Graham Mills]

Actually a couple of additional points pre-entry: firstly, in this session and the previous one two female students arrived inworld without hair. I don't know whether it was the same avatar but might be worth checking. Easily fixed but it shouldn't happen. Secondly, we do need ways either to supply custom pre-made avatars to students bulk-enrolled (as Dreamland do) or at least let them choose one from a more diverse range at sign-up. Yes, Miney, post-hypergrid

Once the students were inworld Kitely's behaviour was exemplary.