Why was my account downgraded???

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Serendipity Seraph
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Why was my account downgraded???

Post by Serendipity Seraph » Tue Sep 23, 2014 6:54 am

I had a grandfathered in Gold Account. Now I can't login to my regions because it tells me I don't have a premium account. How did this happen? Please fix ASAP.
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Ilan Tochner
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Re: Why was my account downgraded???

Post by Ilan Tochner » Tue Sep 23, 2014 7:01 am

Hi Serendipity,

Billing for your PayPal subscription repeatedly failed so, after having sent you multiple emails about this (check your inbox or spam folder) your account was automatically downgraded to the Regular Account on September 8. Let's continue this discussion via email or PM.
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Serendipity Seraph
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Re: Why was my account downgraded???

Post by Serendipity Seraph » Tue Sep 23, 2014 7:02 am

Ilan Tochner wrote:Hi Serendipity,

Billing for your PayPal subscription repeatedly failed so, after having sent you multiple emails about this (check your inbox or spam folder) your account was automatically downgraded to the Regular Account on September 8. Let's continue this discussion via email or PM.
What is the best way to reach you offline?
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Ilan Tochner
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Re: Why was my account downgraded???

Post by Ilan Tochner » Tue Sep 23, 2014 7:14 am

Email to our contact address is usually the best way to get to me but I just replied to your forums PM.
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