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Why was my account downgraded???
Posted: Tue Sep 23, 2014 6:54 am
by Serendipity Seraph
I had a grandfathered in Gold Account. Now I can't login to my regions because it tells me I don't have a premium account. How did this happen? Please fix ASAP.
Re: Why was my account downgraded???
Posted: Tue Sep 23, 2014 7:01 am
by Ilan Tochner
Hi Serendipity,
Billing for your PayPal subscription repeatedly failed so, after having sent you multiple emails about this (check your inbox or spam folder) your account was automatically downgraded to the Regular Account on September 8. Let's continue this discussion via email or PM.
Re: Why was my account downgraded???
Posted: Tue Sep 23, 2014 7:02 am
by Serendipity Seraph
Ilan Tochner wrote:Hi Serendipity,
Billing for your PayPal subscription repeatedly failed so, after having sent you multiple emails about this (check your inbox or spam folder) your account was automatically downgraded to the Regular Account on September 8. Let's continue this discussion via email or PM.
What is the best way to reach you offline?
Re: Why was my account downgraded???
Posted: Tue Sep 23, 2014 7:14 am
by Ilan Tochner
Email to our contact address is usually the best way to get to me but I just replied to your forums PM.