Why was my account downgraded???
Posted: Tue Sep 23, 2014 6:54 am
I had a grandfathered in Gold Account. Now I can't login to my regions because it tells me I don't have a premium account. How did this happen? Please fix ASAP.
Documentation, discussion and support for Kitely users
What is the best way to reach you offline?Ilan Tochner wrote:Hi Serendipity,
Billing for your PayPal subscription repeatedly failed so, after having sent you multiple emails about this (check your inbox or spam folder) your account was automatically downgraded to the Regular Account on September 8. Let's continue this discussion via email or PM.