You have been unable to bill me for my Kitely subscription for September because I did not have enough Kitely Credits. I got a email for this that recommended to by enough KC then my subscription will be renewed automatically.
I immediately bought enough KC but till today my subscription is not billed. My world is ok, so I think all is fine!?
Will you bill me on Oktober the 1th for 2 month?
AND I have difficulties to change my payment method in PayPal for monthly automatic subscription. It don`t work even I use my credit card in my PayPal account and it is vertified.
Kind regards
monthly subscription failed ?
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Adelina Triellis
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Ilan Tochner
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Re: monthly subscription failed ?
Hi Adelina,
As you selected Kitely Credits as the payment method for your account, once you bought enough KC our system automatically billed your KC balance for your outstanding bill. As of now, you don't owe us anything so next month you'll be billed for that month alone.
What is the exact error you get when you try to change your account payment method to one of the options that uses PayPal?
As you selected Kitely Credits as the payment method for your account, once you bought enough KC our system automatically billed your KC balance for your outstanding bill. As of now, you don't owe us anything so next month you'll be billed for that month alone.
What is the exact error you get when you try to change your account payment method to one of the options that uses PayPal?
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Adelina Triellis
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Re: monthly subscription failed ?
Thank you for fast replay , I am glad I am not in delay 
The error- I get in german so I will try to translate:
"We can not handle your request at this time. Please return to Kitely Ltd. and choose another option."
The error- I get in german so I will try to translate:
"We can not handle your request at this time. Please return to Kitely Ltd. and choose another option."
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Adelina Triellis
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Re: monthly subscription failed ?
Maybe I can not use PayPal because my credit card is not the only payment- method I have listed there??
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Ilan Tochner
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Re: monthly subscription failed ?
That shouldn't be an issue. You should be able to pay using your credit card even when that PayPal account is also connected to a bank account.
Do you have another credit card you could use for a subscription?
Do you have another credit card you could use for a subscription?
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Adelina Triellis
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Ilan Tochner
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Adelina Triellis
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Ilan Tochner
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Re: monthly subscription failed ?
Is the payment method in PayPal set to charge your PayPal balance, your credit card or your bank account?
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Adelina Triellis
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Re: monthly subscription failed ?
Yes, I set the payment method in PayPal to charge from credit card first BUT: I asked PayPal in Germany directly. They answered, they always charge first from bank account.
If I want to use my credit card I have to delete my bank account for all payments.
For various reasons I do not want to do that.
So I have still to pay my monthly subscription with KC. It is ok I only have to remember to by enough KC in time
Thank you very much for your help
If I want to use my credit card I have to delete my bank account for all payments.
For various reasons I do not want to do that.
So I have still to pay my monthly subscription with KC. It is ok I only have to remember to by enough KC in time
Thank you very much for your help