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Changing Size of Land

Posted: Wed May 01, 2019 3:10 pm
by Miri Carami
I changed the size of my land from 16 regions to 4 regions, but I am still being billed the same amount i.e. $39.95 and according to the emai I recieved today, Kitely intends to keep billing me that amount. This is unacceptable. I downsized as I could no longer afford the larger region. How do I get my money back?

Re: Changing Size of Land

Posted: Wed May 01, 2019 4:45 pm
by Ilan Tochner
Hi Miri,

You are charged based on your world Type not based on your world Size. You changed the world Size but not the world Type so you were charged based on the world Type you were on. The world Type defines the amount of server resources allocated to your world while the world Size simply defines how big a land area it gets. The world Size is limited by the world Type but it can be changed separately from it.

See our services page for details:

Was your intention to downgrade to the Standard World type when you changed your world size from 16 regions to 4 regions?