Payouts 30/09/2019

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Gully Rivers
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Payouts 30/09/2019

Post by Gully Rivers » Tue Oct 01, 2019 9:55 am

Hey all was there no payouts yesterday or is it just me lol? My account also switched from "paying with kc" to "paying with dollars" for my sim yesterday so wondered if this effected the cleared funds not being released?

Many thanks
GullyRivers
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Ilan Tochner
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Ilan Tochner
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Re: Payouts 30/09/2019

Post by Ilan Tochner » Tue Oct 01, 2019 10:13 am

Hi GullyRivers,

You account's selected payment method has no impact on payouts.

Payouts require manual overview before they can be sent so were delayed a few hours from their usual Monday/Tuesday time (depending on your timezone) due to the Rosh Hashana holiday. They have now been completed and you should see your store's Cleared funds deposited in your PayPal account.
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Re: Payouts 30/09/2019

Post by Gully Rivers » Tue Oct 01, 2019 10:26 am

Hi Ilan thank you for the reply and yes the payment has cleared now, i was unaware of the holiday. Im in the UK so usually the payment goes in at 12am on Tuesday.

Kind Regards
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Re: Payouts 30/09/2019

Post by Ilan Tochner » Tue Oct 01, 2019 10:32 am

Great, please let us know if there is anything else you need.
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Re: Payouts 30/09/2019

Post by Geoff Quinnell » Fri Oct 18, 2019 8:02 pm

Hi
These are my first few months on Kitely MP, and I sold a building back at the end of July. I waited for the 45 day clearance, and after this period passed the payment cleared for payout in my account.... but... nothing has appeared in my paypal account. I have checked I have the correct email address and all my details are correct... but nothing has appeared to date?... Do I need to do something to get the payment?
Thank you for any help
Geoff
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Re: Payouts 30/09/2019

Post by Ilan Tochner » Fri Oct 18, 2019 9:31 pm

Hi Geoff,

There is a $10 minimum for payouts to PayPal and your store's Cleared balance is currently lower than that amount. See https://kitely.atlassian.net/wiki/space ... arket+Fees

If you don't wish to wait to have at least $10 in Cleared funds to have them scheduled for the next weekly payout, then you can ask us to convert your currently Cleared amount to Kitely Credits and add them to your Kitely account balance (at the rate of 200 KC per 1 USD).
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Re: Payouts 30/09/2019

Post by Geoff Quinnell » Fri Oct 18, 2019 11:36 pm

Thanks Ilan for clearing that up... I guessed as much but thought I'd ask... no worries.. hopefully I may sell a few more :)
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