Not able to purchase Kitely Credits

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Lira Outlander
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Not able to purchase Kitely Credits

Post by Lira Outlander » Tue Jan 28, 2020 4:49 am

I have been trying to buy credits this evening, and when I get to checkout at Paypal, I get an error message that tells me to check with my card issuer. In other words, my card is declining the charge to Kitely. I am using a Visa Vanilla gift card attached to my paypal to pay for KCs, and have used that method for some time with no issue. I have checked to make sure there was enough of a balance on the card, and even tried with a second Visa Vanilla card that also had a good balance. I even made a small online purchase elsewhere, and the charge went through. Is Kitely denying the use of the gift card even though it is through paypal? I have had this happen once before with a different company who allowed purchases through paypal, but rejected "an anonymous card" that was used as a prefered payment. I hope this makes sense.
Thank you,
Lira
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Ilan Tochner
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Ilan Tochner
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Re: Not able to purchase Kitely Credits

Post by Ilan Tochner » Tue Jan 28, 2020 6:05 am

Hi Lira,

We haven't changed anything in our billing rules in general or anything related to your account specifically.

I suggest you contact PayPal and ask them why the transaction is being denied on a card that has previously worked with the same service provider (i.e. with Kitely).
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Lira Outlander
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